Some of you may have received multiple emails over the past few days, telling you about a sign-up offer on switching to the Co-op Bank. We inadvertently sent it out more than once.
This was not intentional and down to human error. Rest assured – your data is secure and was not compromised in any way.
Apologies to you all and huge thanks to those who let us know.
We’re pausing our email offers and promotions whilst we review how this happened. We’ll only resume them once we’re confident it won’t happen again.
Sorry for cluttering your inbox – we didn’t get it quite right this time but will make sure we learn from this mistake.
We won’t always get things right as we create a Digital Co-op, but if you’re interested in our progress keep an eye on this blog, this is how we’ll let you know what we’re doing.
Chief Digital Officer