The importance of having a safe place to listen and learn

Six months ago, after a workshop with agile coach Emily Webber, we set up a community of practice for the delivery managers here at Co-op Digital. Emily believes that communities of practice help to connect people in organisations that are scaling their agile delivery. They also support individuals and help the group avoid duplication of work.

So a group of us who work on projects including Food, Funerals, Wills and Locations Services, starting putting a couple of hours aside each week to catch up and support each other.

To kick things off, we came up with our mission and manifesto.

blue slide with white text says: our mission is to inspire ourselves and others at Co-op and beyond by setting and continuously improving the standard of agile, collaborative delivery.

white slide says: agile delivery community manifesto. we are committed to developing a community of practice thats sets and improves the standard of agile ways of working in Co-op and beyond. We will do this by: being open and honest, respecting each other and not being judgemental, putting in the effort to help and encourage each other, making time for the community and actively contributing, focus on outcomes and making them happen, setting ourselves up for learning and continuous improvement

We talked about our goals and put everything we’d like to do on a Trello board. We thought about what we’d like to be able to tell people about being an agile delivery manager at Co-op Digital, and how we could influence groups in the wider Co-op by sharing our better practices.

Just for starters

Since then, we’ve tackled a lot of stuff on the list. We’ve:

  • organised digital masterclasses for new colleagues at Co-op Digital. These sessions are an introduction to agile at the Co-op and an overview of what it’s like to be part of a digital product team here
  • introduced a section on agile working to a training course on waterfall. Now Co-op project and portfolio managers will learn about both delivery methods
  • created a place to write about and share our experiences within the community when we try something new; when things go well and when they don’t go well
  • defined which skills a delivery manager at Co-op should have. This will help us see where we need more training and what to focus on when we recruit

Our community’s work is starting to become recognised around the wider business. That’s important because it means more people will have an understanding of what delivery managers do and how we can help teams work more efficiently. It’s good for individual teams and ultimately, it’s good for the business.

Time to reflect in a retrospective

Now we’re 6 months in, in true delivery manager style, we’ve had a retro to find out how each member of the community thought things were going. We talked about what we think has gone well and what we could do better in 2017.

We drew a timeline of the last 6 months and used green post-its to mark significant events. Then we each approached the timeline from a personal perspective and added pink post-its to mark our positives and blue post-its for personal negatives. Then we worked together to come up with actions to try and make sure the bad bits don’t happen again. After that, we each used marker pens to draw our highs and our lows. Here’s Steve in action!

Steve Bruce drawing his highs and lows on the timeline

Making time for meetups

Interestingly, the timeline showed that each community member felt more positive when we’d had regular meetings. So prioritising our meetups became an action. When the workload on your team is mega, it can be tricky to find the time to step away, even for an hour, but we’ve all found that getting together helps us not get bogged down.

The community of practice and me

I’ve learnt a lot from our meetups. They’ve been somewhere to stamp our feet, make new friends, bury ourselves in post-its, support each other by giving and taking advice. Sharing how you feel in a safe environment is invaluable. Especially when you’re with the people who are best-placed to support you with the tricky parts of your job.

I’d encourage everyone to come together with their community and try it. And let us know how useful you find it in the comments.

Kim Morley
Delivery manager

2 thoughts on “The importance of having a safe place to listen and learn

  1. James January 31, 2017 / 1:11 pm

    Really interesting post. What would you describe as the route to being a delivery manager?

    I’ve seen the role advertised on your website, which I would like to aspire to, but would probably currently fit within the ‘Assistant Delivery Manager’ bracket.

    Like

  2. Emily Webber January 31, 2017 / 1:49 pm

    I love this, it’s great to see the community grow and members taking the time to reflect and adapt 🙂

    Liked by 1 person

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