Steve Foreshew-Cain: The Federation is open and ‘How do I’ is live

(Transcript) Steve Foreshew-Cain: Hello, and welcome to this week’s Co-op Digital update.

This week we officially launched The Federation, as you can see behind me. It’s been amazing to see the transformation of the building into a vibrant, modern space. But what’s been even better is the community of people and organisations, both large and small, public and private that have come together.

Thank you to all the Federation team, Emer, Victoria, Lisa, Beena, Sam and Bex as well as our colleagues across the Group and NOMA that have supported us in not only the launch but the whole refurbishment of this fantastic building.

Also a big thank you to Andy Burnham, Mayor of Greater Manchester who took the time to join us to mark the launch, as well as our CEO Steve Murrells.

The launch is just the beginning. There’s going to be lots going on in Federation. We’ll share all events on our social channels, and don’t forget there are really great event spaces that are available to hire for anyone as well as desks on our co-working floor.

One of those events is happening next Tuesday. Our Member Voice team are screening the Rochdale Pioneers film in The Federation. The Rochdale Pioneers tells the story of the Rochdale Society of Equitable Pioneers who founded the first successful co-operative retail store and whose passion and sense of fairness and justice inspired a worldwide movement with values at its heart.

I also wanted to say a big well done to our team working with colleagues in Funeralcare who received a highly commended award for workplace transformation project of the year at the UK IT Industry Awards last week. Well done.

Yesterday the ‘How do I’ service for our colleagues in Food went live and was launched into stores. 100% of the Retail Support Centre’s policy and procedure content is published on How Do I.

In the few days since we’ve launched we’ve already have over 650 colleagues accessing the new service, giving us lots of positive feedback on the service and plenty of ideas for improvement and iteration of the content.

And to give you some idea of the scale of the work, that’s 411 policies rewritten, 137 copied across from Citrus which was the old system. Absolutely stellar work from the content editor team who have been seconded in from stores and in less than 6 months have learned how to write user-focused content and how to use a content management system.

How Do I wouldn’t exist or be useful without the content, so this team, with our content designers Jo and Hannah’s help, have made it happen. So a huge thank you to Emma Nichols and her team – and to the whole team working together in partnership with our food business. That’s ‘being Co-op’ at its best.

Sadly we say goodbye to Jen Farmer this week. Jen was part of the team that brought our new brand to life, and has done a brilliant job of helping our data team start to engage with members.

Well, that’s it for this week. A big week I think you’ll agree. You’ll find our latest vacancies our blog – we’re looking for engineers, agile delivery managers, QAs and doing lots of recruitment in our data science team.

Don’t forget to subscribe for all our updates and follow us on Twitter.

See you next week.

Steve Foreshew-Cain
Group Digital Director

 

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