Before we became part of the Co-op Content Design community, Marianne worked in marketing and communications, and Mary was a copywriter. Like most content designers and content strategists at Co-op, we moved into this discipline from roles that also demanded…
If someone is arranging a funeral, we know that they often also need probate. Probate is the legal process of dealing with someone’s money, property and possessions after they have died. Co-op offers both services but they are operated by…
We want as many people as possible to be able to use Co-op products and services. Aside from it being good business sense, we know that being inclusive with our design is the right thing to do. We’ve posted before…
Becoming a funeral director at Co-op Funeralcare is not something people go into half-heartedly. Our colleagues in this front-line role meet recently-bereaved people daily and it demands a level of care and empathy from them (especially during the pandemic). They also need to be…
The Experience Foundations team recently updated our guidance on forms in our Experience Library. Originally, this piece of work was about making sure we included all the components we knew our community needed. But as we got further into the…
Engineers play a huge part in our Technology team. We’re going to be sharing more content about the products and services we’re working on throughout 2022, but from more of a technical angle. …
Our Co-op Experience Library is a reinvention of our design system. It’s got guidelines, tools and resources to help us create better customer and colleague experiences – things like online interactions, content guidelines, team activities and accessibility standards. It is…
At Co-op Digital we sometimes use surveys to get (mostly) quantitative feedback from users. They’re quick, cheap and they’re a useful research technique to capture data at scale. But they can also be a waste of time and effort if…
The Co-op Experience Library is a collection of guidelines, tools and resources to help us create better customer experiences at Co-op. It’s the latest iteration of the Co-op Design System, and it’s for anyone working on products, services and communications at Co-op. And it’s…
This page is designed to help you: What the Co-op Digital blog is for The blog exists to show the team’s progress and its thinking over time. Co-op is a member-owned organisation and sharing the value we bring (including metrics)…
