Guardian is our digital service, designed with, and for, our Funeralcare colleagues. Next week, it will be live across our 1,059 Co-op Funeralcare branches. That’s every single branch in England, Scotland and Wales. At this point: 4,014 colleagues across our…
(Transcript) Steve Foreshew-Cain: Hello and welcome to this week’s Co-op Digital update. Well since I last spoke, our Membership app trial with our colleagues has begun and over a thousand people have already signed up to join the trial. They’ve been giving…
(Transcript) Steve Foreshew-Cain: Hello, and welcome to this week’s Co-op Digital update. The week started with the brilliant news that the team won the ‘Best Loyalty Initiative’ for Co-op Membership at the Retail Week Technology Awards. A massive well done to…
We reached a milestone last month when our colleagues in Edinburgh started arranging real funerals with the digital service we’d designed together. Although they’re keeping some of the existing, more paper-based ways of doing things as a safety blanket until…
Mike: Hello. Welcome to week 11 update from Co-op Digital. Start off with a big number. Six months ago we launched the new membership scheme for the Co-op. This week we passed 700,000 new members. Great effort from the Membership…
Since April 2016, the Funeralcare team at Co-op Digital has been working to make life easier for our colleagues at our funeral homes across the UK. Our aim has always been to reduce the time our colleagues spend juggling and…
I’m Mark and I recently joined Co-op Digital as a user researcher on Co-op Funeralcare. I’m part of a multi-disciplinary team which means I work alongside developers, designers and product managers as well as internal and external subject matter experts…
Hello. I’m Andy Pipes. I joined the new CoopDigital team in February as a product manager. Product managers design and build digital services that help Co-op customers, members and colleagues solve real problems. CoopDigital is helping the Funeralcare business rethink how…
The Co-op is an organisation made up of several business areas. There’s Food, Insurance, Funeralcare, Electricals, Ventures and Legal and at the moment each one has its own website that sits separately to the rest of the organisation. Historically, this…
I wanted to write this post to explain what service design is at the Co-op. Service design helps build more inclusive teams as well as products and services that meet user and business needs. What we mean when we say…
