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Search Results for: funeralcare

Remote research: Funeralcare’s ‘start an arrangement online’ form

July 13, 2020July 13, 2020Co-opLeave a comment

The Co-op Funeralcare homepage includes a section dedicated to arranging a funeral. Within it there’s the option to ‘start an arrangement online’. If someone chooses to do this, we ask them to fill in a form to give us details about the person who has died and their relationship to…

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user research

How a voice user interface could help our Funeralcare colleagues

May 26, 2020May 26, 2020Co-op2 Comments

Sometimes in organisations – and especially in digital teams – we start a piece of work but for various reasons we don’t roll it out. The work we’re talking about in this post is an example of this and although…

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DesignAI, artificial intelligence, funeralcare, Guardian

Field research: designing pre-paid plans with Funeralcare

March 14, 2019March 14, 2019Co-op

This week, the design team held a show and tell to discuss 2 questions: What is design? Why should you care? If you couldn’t make it, we’re writing up some of the examples from different areas of design that we…

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user researchDesign, field research

Using our data to improve Guardian, our Funeralcare digital service

September 6, 2018September 6, 2018Co-op1 Comment

Guardian is our digital service, designed with, and for, our Funeralcare colleagues. Next week, it will be live across our 1,059 Co-op Funeralcare branches. That’s every single branch in England, Scotland and Wales. At this point: 4,014 colleagues across our…

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funeralcareData, Guardian

Steve Foreshew-Cain: the Funeralcare service exits beta and Design Manchester has begun

October 13, 2017Co-op

(Transcript) Steve Foreshew-Cain: Hello and welcome to this week’s Co-op Digital update. Well since I last spoke, our Membership app trial with our colleagues has begun and over a thousand people have already signed up to join the trial. They’ve been giving…

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AnnouncementsData, Design Manchester, funeralcare, Membership, The Federation

Steve Foreshew-Cain: an app for members, training Funeralcare colleagues and an award win

September 22, 2017Co-op

(Transcript) Steve Foreshew-Cain: Hello, and welcome to this week’s Co-op Digital update. The week started with the brilliant news that the team won the ‘Best Loyalty Initiative’ for Co-op Membership at the Retail Week Technology Awards. A massive well done to…

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AnnouncementsFederation, funeralcare

We’re live! Funeralcare colleagues have started to use the digital service in Edinburgh

August 30, 2017August 30, 2017Co-op1 Comment

We reached a milestone last month when our colleagues in Edinburgh started arranging real funerals with the digital service we’d designed together. Although they’re keeping some of the existing, more paper-based ways of doing things as a safety blanket until…

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funeralcarebeta

Mike Bracken: 700k new members, helping Food colleagues and an upcoming Funeralcare event

March 24, 2017March 24, 2017mikebracken1 Comment

Mike: Hello. Welcome to week 11 update from Co-op Digital. Start off with a big number. Six months ago we launched the new membership scheme for the Co-op. This week we passed 700,000 new members. Great effort from the Membership…

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Announcementsco-op food, coop.co.uk, funeralcare, Membership, reverse mentoring

Funeralcare: taking the beta to Edinburgh

February 27, 2017March 21, 2017Co-op3 Comments

Since April 2016, the Funeralcare team at Co-op Digital has been working to make life easier for our colleagues at our funeral homes across the UK. Our aim has always been to reduce the time our colleagues spend juggling and…

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funeralcarebeta, usability testing, user research

Funeralcare team welcomes a new user researcher

December 5, 2016December 5, 2016markbrani

I’m Mark and I recently joined Co-op Digital as a user researcher on Co-op Funeralcare. I’m part of a multi-disciplinary team which means I work alongside developers, designers and product managers as well as internal and external subject matter experts…

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New Starterscontextual research, funeralcare, user researcher
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