Becoming a funeral director at Co-op Funeralcare is not something people go into half-heartedly. Our colleagues in this front-line role meet recently-bereaved people daily and it demands a level of care and empathy from them (especially during the pandemic). They also need to be…
Sometimes in organisations – and especially in digital teams – we start a piece of work but for various reasons we don’t roll it out. The work we’re talking about in this post is an example of this and although…
This week, the design team held a show and tell to discuss 2 questions: What is design? Why should you care? If you couldn’t make it, we’re writing up some of the examples from different areas of design that we…
[Arranging a funeral] is the ultimate distress purchase made infrequently by inexpert, emotionally vulnerable clients under time pressure… Clients don’t know what to expect, spend little time thinking about the provider and feel under pressure to sort things quickly. Funerals…
This time last year, I think we all imagined that working from home so regularly would be temporary. But here we are, a year on. The Digital Product and Design team is not fully remote like we were for most of 2020, but we are a remote-first team now. Although this has had its downsides,…
Guardian is our digital service, designed with, and for, our Funeralcare colleagues. Next week, it will be live across our 1,059 Co-op Funeralcare branches. That’s every single branch in England, Scotland and Wales. At this point: 4,014 colleagues across our…
Today the Co-op Digital team came together at our Christmas conference to share and celebrate our successes from 2019. This year hasn’t been without its challenges but it’s important to reflect on what we’ve achieved thanks to talented and conscientious…
We brought together 50 Co-op colleagues with different skill sets and expertise and challenged teams to work out how we could make better use of the data we have available to us. Here’s what happened.
The Co-op Funeralcare homepage includes a section dedicated to arranging a funeral. Within it there’s the option to ‘start an arrangement online’. If someone chooses to do this, we ask them to fill in a form to give us details about the person who has died and their relationship to…
Rich Henderson talks about our engineering community at Co-op and why Quality Analysts have such an important part to play.…
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