Becoming a funeral director at Co-op Funeralcare is not something people go into half-heartedly. Our colleagues in this front-line role meet recently-bereaved people daily and it demands a level of care and empathy from them (especially during the pandemic). They also need to be…
The Co-op Funeralcare homepage includes a section dedicated to arranging a funeral. Within it there’s the option to ‘start an arrangement online’. If someone chooses to do this, we ask them to fill in a form to give us details about the person who has died and their relationship to…
Sometimes in organisations – and especially in digital teams – we start a piece of work but for various reasons we don’t roll it out. The work we’re talking about in this post is an example of this and although…
This week, the design team held a show and tell to discuss 2 questions: What is design? Why should you care? If you couldn’t make it, we’re writing up some of the examples from different areas of design that we…
Guardian is our digital service, designed with, and for, our Funeralcare colleagues. Next week, it will be live across our 1,059 Co-op Funeralcare branches. That’s every single branch in England, Scotland and Wales. At this point: 4,014 colleagues across our…
(Transcript) Steve Foreshew-Cain: Hello and welcome to this week’s Co-op Digital update. Well since I last spoke, our Membership app trial with our colleagues has begun and over a thousand people have already signed up to join the trial. They’ve been giving…
(Transcript) Steve Foreshew-Cain: Hello, and welcome to this week’s Co-op Digital update. The week started with the brilliant news that the team won the ‘Best Loyalty Initiative’ for Co-op Membership at the Retail Week Technology Awards. A massive well done to…
We reached a milestone last month when our colleagues in Edinburgh started arranging real funerals with the digital service we’d designed together. Although they’re keeping some of the existing, more paper-based ways of doing things as a safety blanket until…
Mike: Hello. Welcome to week 11 update from Co-op Digital. Start off with a big number. Six months ago we launched the new membership scheme for the Co-op. This week we passed 700,000 new members. Great effort from the Membership…
Since April 2016, the Funeralcare team at Co-op Digital has been working to make life easier for our colleagues at our funeral homes across the UK. Our aim has always been to reduce the time our colleagues spend juggling and…
