Skip to content
  • Home
  • About Co-op Digital
  • Work with us
  • Follow the Co-op Digital blog

Co-op Digital Blog

Search Results for: funeralcare

The principles that guide our content design and communications in Funeralcare

April 15, 2021April 16, 2021Co-op3 Comments

Becoming a funeral director at Co-op Funeralcare is not something people go into half-heartedly. Our colleagues in this front-line role meet recently-bereaved people daily and it demands a level of care and empathy from them (especially during the pandemic). They also need to be…

Continue reading →

Content Design, funeralcare

How a voice user interface could help our Funeralcare colleagues

May 26, 2020May 26, 2020Co-op2 Comments

Sometimes in organisations – and especially in digital teams – we start a piece of work but for various reasons we don’t roll it out. The work we’re talking about in this post is an example of this and although…

Continue reading →

DesignAI, artificial intelligence, funeralcare, Guardian

Field research: designing pre-paid plans with Funeralcare

March 14, 2019March 14, 2019Co-op

This week, the design team held a show and tell to discuss 2 questions: What is design? Why should you care? If you couldn’t make it, we’re writing up some of the examples from different areas of design that we…

Continue reading →

user researchDesign, field research

What to do after a death: how we used service mapping to understand our clients

June 5, 2019June 5, 2019Co-op2 Comments

[Arranging a funeral] is the ultimate distress purchase made infrequently by inexpert, emotionally vulnerable clients under time pressure… Clients don’t know what to expect, spend little time thinking about the provider and feel under pressure to sort things quickly.  Funerals…

Continue reading →

funeralcareService Design, service mapping

2021: remote-first, but business as usual 

December 15, 2021December 15, 2021Co-opLeave a comment

This time last year, I think we all imagined that working from home so regularly would be temporary. But here we are, a year on. The Digital Product and Design team is not fully remote like we were for most of 2020, but we are a remote-first team now.    Although this has had its downsides,…

Continue reading →

Uncategorized

Using our data to improve Guardian, our Funeralcare digital service

September 6, 2018September 6, 2018Co-op1 Comment

Guardian is our digital service, designed with, and for, our Funeralcare colleagues. Next week, it will be live across our 1,059 Co-op Funeralcare branches. That’s every single branch in England, Scotland and Wales. At this point: 4,014 colleagues across our…

Continue reading →

funeralcareData, Guardian

2019 highlights: there’s a lot to be proud of

December 17, 2019December 18, 2019Co-op

Today the Co-op Digital team came together at our Christmas conference to share and celebrate our successes from 2019. This year hasn’t been without its challenges but it’s important to reflect on what we’ve achieved thanks to talented and conscientious…

Continue reading →

Co-op wills, Co-operate, coop.co.uk, funeralcare, Insurance, Membership, product

Data hackathon: how can we make better use of our data?

February 15, 2019Co-op2 Comments

We brought together 50 Co-op colleagues with different skill sets and expertise and challenged teams to work out how we could make better use of the data we have available to us. Here’s what happened.

DataFood, funeralcare, Guardian, hackathon

Remote research: Funeralcare’s ‘start an arrangement online’ form

July 13, 2020July 13, 2020Co-op

The Co-op Funeralcare homepage includes a section dedicated to arranging a funeral. Within it there’s the option to ‘start an arrangement online’. If someone chooses to do this, we ask them to fill in a form to give us details about the person who has died and their relationship to…

Continue reading →

user research

Life as a QA at Co-op

January 28, 2022February 11, 2022Co-opLeave a comment

Rich Henderson talks about our engineering community at Co-op and why Quality Analysts have such an important part to play.…

Continue reading →

Uncategorized
Previous Articles

Categories

Recent Posts

  • Our Engineering team’s priorities
  • The similarities and differences between content design and other content disciplines 
  • It’s an ‘Experience Library’ (because ‘design system’ implies it’s only for designers)
  • How and why we redefined our purpose at Co-op Experience
  • Co-op Digital is now the ‘Co-op Experience’ team

Enter your email address to follow this blog and receive notifications of new posts by email.

Join 1,652 other followers

@CoopDigital

My Tweets
Blog at WordPress.com.
Co-op Digital Blog
Blog at WordPress.com.
  • Follow Following
    • Co-op Digital Blog
    • Join 1,652 other followers
    • Already have a WordPress.com account? Log in now.
    • Co-op Digital Blog
    • Customize
    • Follow Following
    • Sign up
    • Log in
    • Report this content
    • View site in Reader
    • Manage subscriptions
    • Collapse this bar
 

Loading Comments...