The last 2 weeks in Co-op Digital

As always, there’s been a lot going on over the last fortnight. Here are 8 highlights.

1. We put our app for members live on Monday and so far we’ve had 1,000 colleagues sign up, with 500 downloads. We’re trialling it with colleagues and a handful of members at the moment to validate our assumptions. Users can give us their feedback through the app and we’ll post more about what we’re learning and where we’re going next as the trial continues. You can read about our discovery into the app and our progress 2 months later.

2. The Leading the Way team went to a conference for Food store regional and area managers. We showed off our products How Do I and My Schedule and got some great feedback. We also ran sketching sessions with over 200 attendees! We asked the field teams to share their ideas on how life could be made easier in store which was a really useful exercise. We also got lots of validation on things we are already doing.

3. Congrats and thank you to data scientist Alex Waters who organised our first data hackathon. Around 50 folk from around the Co-op Group teamed up and worked with data that wasn’t familiar to them and used tools they’d never used before. You can see highlights of this massively valuable event on #coopdatahack

4. Our Head of User Research James Boardwell and our old colleague Tom Walker have set up a meet up for user researchers, User Research North. Tom wrote a post explaining why they’ve co-founded this group and last night they held their first event at The Federation. Speakers included Gillian MacDonald, user researcher at Co-op Digital and major foodie, and Mark Branigan who worked with our Funeralcare team.

5. We held our first show and tell for everyone who works in The Federation. Each organisation described what they do and what they’re working on. Here’s to more of these cooperative vibes please.

6. Danielle Haugedal-Wilson has been asked to join our Co-op Member Council. She’ll help make sure that members’ opinions and concerns are heard at the highest level in our business. Nice work, Danielle.

7. Alberto Brandolini came in to show us how to do some ‘event storming’. Alberto says this technique helps teams “tame complexity with agility” and by helping them understand the bigger picture. Thumbs up to Gemma Cameron for organising this.

8. Lastly, hey there and welcome to our new starters. Digital Engagement Manager for The Federation, Rebecca Rae and quality analyst Paul Carey have joined us.

If you’re interested in working with us, have a look at our work with us page. You can also follow the blog and follow Co-op Digital on Twitter.

Gail Lyon
Head of Digital Engagement

Gail Lyon: events at Federation and £50 million in member rewards

(Transcript) Gail Lyon: Hello and welcome to this week’s Co-op Digital weekly update. As you can see, I’m definitely not Mike. I’m Gail Lyon and I’m responsible for digital engagement at Co-op Digital.

As is tradition with all our updates, I’ll start with a big number. £50 million has been earned by our Co-op members since the new membership scheme was launched on the 21st of September last year.

If you’re a Co-op member it’s really easy to see how much that you’ve earned. You can do it online or you can do it by simply checking your till receipt the next time you shop at one of our food stores. And you can spend it anytime as well, you can even spend it at Co-op Electrical.

We welcomed 2 events at Federation House this week. On Monday, Hacks Hackers has their first Manchester meet up, and on Wednesday, DotEveryone joined us to talk about how we can make digital fair for everyone. It’s an important question and only the start of this conversation. Thanks to Ian and Emer from the team for presenting.

And a big thanks to Steve Murrells, our CEO, for dropping in to take a look at our recently opened co-working floor in Federation House and adding to the signatures and the positive messages on the picnic benches.

And finally, subscribe to the blog for regular updates on what the team’s been working on. We really want to hear from you and if you’ve got any questions you can comment on the blog or please send us a tweet.

Thanks, and that’s it for this week.

Gail Lyon
Digital Engagement

Hack Manchester Junior challenge

As well as sponsoring Hack Manchester. We’ve also set a challenge for Hack Manchester Junior. The competition is a 2 days coding competition for those 18 and under. 

Picture of children at Hack Manchester Junior

Here’s our challenge

Let’s tackle Loneliness

We’d like teams to make something that can help people who may be experiencing loneliness connect with each other/someone. It could be something physical that can go in the front of a Co-op Food store using something like Raspberry Pi’s, Arduino’s, or something purely internet based.

Background

The Co-op has a history of campaigning for a better society, tackling issues of concern to our members across the UK, whether that’s climate change, votes for women or fair trade. Last year, once again, we asked our members and colleagues to tell us what issues where facing their communities, and as a result we are tackling social isolation and loneliness.

One of the ways we are responding to this issue is through a Charity Partnership with the British Red Cross. We’re not just raising money but also undertaking our own research into loneliness. Already we know it affects many people (one in 7 of our own members and customers). It’s not just something that affects people in later life, it’s something that can affect anyone at any time for many different reasons .

The research will inform how we respond through volunteering, expanding British Red Cross services, through campaigning and through what we do ourselves as a business and employer.

Judges

 Danielle Haugedal-Wilson who is our business architect  and Tom Taylor our chief product engineer will be judging the entrants.

Prizes

PS4 plus game OR Beats Headphones & Sony Wireless Speaker OR iPad Mini
plus a bag of Co-op goodies.

We’re really looking forward to seeing what’s produced on the day. Good luck everyone.

Gail Lyon
Digital Engagement