Steve Foreshew-Cain: paying £9 million to local causes and hosting our first digital operations show and tell

Steve: Hello and welcome to the weekly Digital update. Now the eagle-eyed amongst you will recognise that I’m not Mike Bracken but given that I have shaved my beard off for Easter this week you might also not recognise who I am. So, I’m Steve Foreshew-Cain and I’m the Chief Operating Officer for the Digital group.

As is the tradition in these updates we start with a big number and it’s important big number this week because this week marked the day that we gave away £9 million to our community local causes nominated by our members.

And there’s another big number associated with membership this week which is that we have welcomed 800,000 new members to the Co-op since we launched our renewed membership proposition. An impressive achievement by any standard.

The other important thing to call out for those of you who are interested in the community work that we do is an opportunity to get directly involved in that by joining as a Member Pioneer. The deadline for that, to sign up, for that is the 26th of this month so less than a week away, but if you’re a colleague or if you’re a member of the Co-op you still have an opportunity to join that important work.

Another important activity this week was the first of our digital operations show and tells where we talked about platforms, we talked about service management and we talked about security and how those capabilities form a part of the digital services that we deliver and we operate.

And as is also traditional in our weekly update we say a big hello to new members of the Digital Team to a big shout out to Ian Thomas and Michael Davis who’ve joined our data team and a big hello to Debbie Roycroft who’s joined as a software engineer in our digital engineering practice.

And of those of you who are watching this because you’re interested in the work that we’re doing here at the Co-op as ever the opportunity to come and join us exists so please look at all of the opportunities that we have out there and get in contact.

Steve Foreshew-Cain
Digital Chief Operating Officer

Rufus Olins: recruiting for Member Pioneers and paying £9 million to local causes


Rufus: Hello, I’m Rufus and I’m doing the weekly update this week because Mike’s away. I want to talk to you a bit about Membership and community, because this is a landmark week for us. There are 2 big things that are happening that I’m going to tell you about.

The first is we’ve started recruiting for Member Pioneers. We launched on Friday, a big campaign so that we’ve got 50 pioneers at the Co-op in time for the AGM, and we’re building to 1,500 pioneers.

That is a huge moment for us as we reinvent our concept of pioneers from what they were in 1844 to a 21st century version, where we have someone connecting people in every community in the UK, and improving people’s lives.

So, we got off to a great start and we’ve already had, on the first day, 40 applications or expressions of interest in the role. And that’s just the beginning. The applications are open until April 10th and we want a really high calibre of committed people that have got an appetite to make their communities better. So if you know anybody, or would like to do it yourself, please don’t hesitate to go online and fill out the form. It’s a really easy process.

The second initiative I want to talk to you about is the pay out that we’re giving to local causes. On April 19th we’re going to be paying out £9 million to 4,000 local causes. It’s a huge milestone event for the Co-op and signifies a moment where the world can see that we’re moving from being about financial transactions, which are important, to really participating and supporting those causes in our local communities.

We’re doing a social media campaign, there’s going to be celebrations in every store throughout the UK, and we’ve highlighted 46 beacon stores which are really special and will be great examples of what the best really looks like. If you can go and support your local store and get a taste of what’s going on and develop a relationship with the local cause, that’s what we’d like to see so please look out for it on April 19th and do what you can to take part.

Rufus Olins
Chief Membership Officer

Mike Bracken: our progress with platforms and a reminder to choose a local cause


Mike: Hello. Week 12 update from Co-op Digital.

Quick update this week. We’ve passed 700,000 new members and another big date coming from Membership. 8th of April is the date that we have got to get all our members to select their cause. If you haven’t done so already the 1% that’s the amount that goes to you from your transactions is allocated to your selected cause. We’ve got thousands of causes up and down the country, please do pick your community cause and allocate your funds to them by the 8th of April.

Big win this week for our platforms. One of the first things we’ve done is a location service. We started off in our Food business getting that working for all our stores, that’s now live in Funeralcare and we’re mainstreaming all our services, our platform services, location the first one really well done to that team.

And a big bit of PR of this week. In the week of Brexit, Claire Braithwaite who’s leading our ventures play was on the first plane to leave Manchester to San Francisco. A new direct link it from Manchester here, and she was on part of that trade mission to develop the digital business connections between the 2 cities. It was great to see her go it’ll be great to see her come back and we wish her well.

I’m off next week and this will be brought to you by Rufus who’ll give you an update on Membership.

Have a good Easter.

Mike Bracken
Chief Digital Officer

If you’re a Co-op member and haven’t chosen your local cause yet, sign in online to choose where your 1% goes by 8 April.

Immediate changes in Membership reporting lines

As we develop our membership services proposition across the Group, and now we’ve welcomed Roberto Hortal into the Group as Director of Membership Products and Services, Nathan Warner will step into the role of Interim Head of Membership Proposition, reporting to Roberto.

Working closely with the members leaders groups, Nathan and Roberto will be responsible for developing our member proposition and will immediately focus on our operations and financial plan for 2017, concentrating on membership service delivery and implementation.

Rufus has a huge responsibility in the next few months: to represent our Membership proposition externally to our Council and FRTS. Along with owning and delivering our Community strategy including Co-op Campaigns, Partnerships and Ethical Trading positions and internal and external communications.

Roberto, Nathan and Rufus continue to work as part of the central Digital team.

Mike Bracken
Chief Digital Officer

Mike Bracken: 700k new members, helping Food colleagues and an upcoming Funeralcare event


Mike: Hello. Welcome to week 11 update from Co-op Digital. Start off with a big number. Six months ago we launched the new membership scheme for the Co-op. This week we passed 700,000 new members. Great effort from the Membership team and everyone across the Co-op Group to roll out the service. It’s great seeing members come back to the Co-op.

I want to talk about 4 things we’ve done this week.

First is in Funeralcare where in our Edinburgh hub we’ve rolled out the new digital service that’s transforming that business following on from our Bolton work. There’s an event here in Manchester next week, you’re more than welcome to come to that to talk about how we’re digitising the Funeralcare business. [more information below]

Our wills service has been handed back right into that wills business which is now taking more and more of our transactions digitally.

And our coop.co.uk site and our corporate sites have had a refresh from Peter Brumby and the team. They look great.

Final thing is Store Dashboard. We’re starting to get real traction with our Food business and you’ll see on our blog the reception that our store managers give when we give them these great digital tools and services. You’re going to see more of that.

A couple of quick shout outs this week. Rebekah Cooper who’s joined our team is now reverse mentoring Steve Murrells, our CEO. It’s great to see our leadership team welcome digital in and taking the advice from a younger generation.

And also we’re helping Liverpool Geek Girls and sponsoring them as they come through and take part in this community here in Manchester.

And it would be remiss of me not to finish with the usual “were hiring.” We’ve got some great opportunities so do check out our blog and see if you can come and join the team.

Thanks a lot.

Mike Bracken
Chief Digital Officer

Come to a talk about the digital transformation of our Funeralcare business on 28 March. You can get your free ticket at Eventbrite.

Roberto Hortal: developing products and services around Membership

 

 

headshot of Roberto Hortal

Today we welcome Roberto Hortal to the Co-op. He’s our new Director of Membership Products and Services in the Co-op Digital team.

Roberto’s role is to lead our Membership operations and develop products and services around the membership platform. He’ll be building on the great work led by Nathan Warner, Alyson Chadwick and their team. Roberto joins us from EDF Energy where he’s recently been building products and services for the connected consumer as well as leading the EDF digital strategy.

Roberto will report to me and will work closely alongside Rufus Olins our Chief Membership officer who is responsible for the Membership proposition and Member Relations with our Member Council, the Senate and other co-operative societies. Over time Roberto will take on some product responsibilities as part of his role.

Tom Loosemore is now our Director of Digital Strategy, working with Rod Bulmer and the team looking at how we renew the Co-op. Tom will also lead our work on Digital Product Research. Thank you to Tom for the excellent work that you’ve done setting up and developing those teams, product teams working with our businesses at the Co-op to develop products and services like online wills and an at-need service for Funeralcare.

You’ll be hearing from Roberto on the blog soon, so watch out for that. In the meantime, sign up to follow the blog.

Welcome Roberto.

Mike Bracken
Chief Digital Officer

Mike Bracken: bringing food and digital together, leader showcases and thanks Richard Pennycook


Hello! Week 8 update from Co-op Digital.

First thing to say is thank you to Richard Pennycook who stepped down as CEO this week. It was Richard who helped bring many of us into the Co-op and really supported our move into all things digital. Well done to him and we hope we do you proud.

Into his footsteps comes Steve Murrells. He’s now the CEO and he’s already given a great degree of support to us and our digital teams. Should also mention that stepping up as interim CEO of the Food Business is Jo Whitfield who’s been the digital leader in Food. That’s great.

On that note, one of the big things this week is the work that we’ve done with food colleagues. We’ve had many, many store managers in place and if you can count the ambition by the number of post-it notes we had over 2000 requests on post-it notes written down for what people want to see in our future stores. Over 420 drawings of that so it all looks good for bringing food and digital together.

Other big thing this week, we spent a whole day with our Leader Showcase, bringing in groups of leaders into Federation where I’m standing now, showing them all the digital work  getting them engaged. We’ve got a really good level of ambition and engagement from them and it bodes very well for the future. And it’s great to see that ambition. To meet that ambition, we’re going to need new people, new skills*. This week I’m delighted to welcome 3 new joiners to Co-op Digital. Rob Wadsworth and James Bleasby join us as delivery managers and Mike Ingham has joined us as a product manager on Membership. Welcome to them and have a great week.

Mike Bracken
Chief Digital Officer

*We’re hiring interactions designers
We’re hiring content designers
We’re hiring user researchers