Karen Lindop: Agile Manchester plus work begins on personalised digital offers

(Transcript) Karen Lindop: Hello, and welcome to our update on what’s happened in the Digital team this week. It’s been a short week, but there’s no shortage of things going on in the team.

We’re proud to have been a sponsor of Agile Manchester this week. As always it’s been a brilliant couple of days, thank to the organisers who have done a great job. Also a massive thank you to Gillian MacDonald, Neil Vass, Ian Thomas, Danny McCarthy, Cara Bermingham who all presented, doing a fantastic job of representing the team and Co-op at the event.

This week our Membership ‘join in’ monthly email was released. This month we’re focussing on pizza, neighbourliness and digital coupons – so there’s something there for everyone. If you’re interested in finding out more you can from our Membership website.

You may remember reading a few months ago a blog post about about the discovery work that some of the team did in partnership with our food colleagues to investigate personalised offers for our members. Well the team have reformed, with the aim of building an end-to-end test of personalised offers via digital channels, ready to test with real members in Q3, 2018.

They are made up of colleagues from our Food business, Retail IT and Digital, each bringing their own expertise to different parts of the service. If you’re interested in finding our more they’re based on the 13th floor of Angel Square.

This week we’ve had some new people join us. Tom Clegg, Daniel Cork, Paul Clarkson, Tom Simcox and Marianne Knowles all join our design community. We also welcome Dale Hudson and Michael Doyle as front-end developers. Welcome to Co-op everyone, it’s great to have you here.

That’s it for this week. Don’t forget to subscribe for all our updates on our blog and follow us on Twitter. See you next week.

Karen Lindop
Head of Digital Operations

Karen Lindop: Camp Digital and the Co-operative Education Conference, plus Shifts has 17,500 users

(Transcript) Karen Lindop: Hello, and welcome to our update on what’s happened in the Digital team this week.

You may remember last week I talked about the go live of Shifts to all our Food store colleagues. At the start of last week we had 4,200 users. We’ve now got an incredible 17,500 users! Plus 93% of our stores have at least one user and 65% of users are accessing it accessing daily. Well done to Chris and the team, you’re doing a great job! Thank you.

Linda Humphries and Emer Coleman both did an amazing job this week representing Co-op. Linda talked about the positive effects of working in the open at Camp Digital and Emer was at the Co-operative Education Conference sharing the story of Federation, talking co-ops, digital and democracy.

Talking of events, we’ve just announced the first in The ‘Federation presents’ series. On the 30 May we are really proud to host an evening were we talk about Modern Slavery in Tech with the incredible Mary Mazzio.

Mary joins us in The Federation to talk about her documentary ‘I am Jane Doe’. It’s a look at how tech can be an enabler of modern slavery without appropriate regulation. Mary will talk about her decision to make the film and the role it has played in generating such focus on the issue and the political and social response.

She’ll then be joined by Co-op’s Director of Policy and Campaigns, Paul Gerrard, and Craig Melson, Programme manager, Tech UK on a panel hosted by our CMO Matt Atkinson. We’ll add the link to our blog, be sure to get your tickets early!

Our user researchers have been thinking about what underpins the way they work, and as a result they’ve created some principles. We published them this week on our blog and James and the team would love to hear what you think about them. We’ve already had some great feedback via Twitter which we really appreciate.

Finally, thank you to Richard Sullivan and Kim Morley who ran another Digital Masterclass last week. We had a great mix of Co-op colleagues from across our businesses and from lots of different disciplines. The feedback was brilliant, and we’ll be running another this month. If you’re a Co-op colleague watch this space for the date, also you can contact Richard or Kim if you want to know some more about it.

That’s it for this week. Don’t forget to subscribe for all our updates on our blog and follow us on Twitter. See you next week.

Karen Lindop
Head of Digital Operations

Karen Lindop: Shifts is live plus learning to be mental health first aiders

(Transcript) Karen Lindop: Hello, and welcome to this week’s and my first Co-op Digital update.

This has been a big week for our team working in partnership with our colleagues in Food as well as Equal Experts and UsTwo. All Co-op Food store colleagues have access to Shifts, a website that allows them to view their past and upcoming shifts; who’s scheduled to work each shift in their store; their shift preferences; their break entitlements, as well as the payday calendar.

It’s been a real co-operative effort and a great example of us all working as ‘One Co-op’. You can hear what colleagues think about it on our YouTube Channel. Well done and thank you to everyone on the team, past and present.

But that’s not it for Shifts, the team will keep listening to colleagues, continually adding features and improving the experience.

Our Member Voice team held an end of discovery show and tell on Thursday. We’ll share their findings on our blog soon, so keep an eye out for that. The team have also recently hit the milestone of over 100,000 members joining opportunities – from helping to design a member wine, to sharing their thoughts and experiences on apprenticeships. Well done to Mark and the team.

On Thursday we welcomed students from our Priesthorpe Academy in Leeds. They got to meet a number of our teams and learn about The Federation. A big thank you James and our friends at Northcoders who also spent some time with all the students.

Finally, some of the team spent some time this week learning how they can be ‘mental health first aiders’. We’ll share more about this shortly on our blog. But thank you to those who took part and for Mental Health First Aid England for their support.

That’s it for this week. Don’t forget to subscribe for all our updates on our blog and follow us on Twitter.

Karen Lindop
Head of Digital Operations

Steve Foreshew-Cain: celebrations, congratulations and goodbye

(Transcript) Steve Foreshew-Cain: Hello and welcome to this weeks Digital team update.

Firstly I’ll start with a congratulations for our Digital Engagement team, who picked up 2 awards at the Northern Digital Marketing Awards. They picked up ‘best use of social media’ and ‘best influencer and engagement’ campaign for the #ReverseAdvent. Great news, and very well deserved recognition for the team.

Also The Federation has been nominated for another Digital Impact Award, this time for social and economic transformation, which recognises outward-facing initiatives that look to make a positive impact on the wider world.

This alongside the recent partnership with Co-op Foundation and the Omidyar Network which has provided £700K of funding to offer free working space for tech entrepreneurs tacking social issues, showing the growing impact of the space. It’s something to be really proud of for the whole team.

We’re also developing a collaborative year-round events programme, open to all, that will tackle some of the major issues around creating a more inclusive digital economy and the development of a civic tech sector in the UK. This will include looking at the impact of technologies on broader social issues such as loneliness, inclusive participation and the right to privacy.

Our Co-op Academies are holding a recognition evening for their students next week and we were asked to nominate one of our colleagues to present an award. In line with the theme of the evening the colleagues presenting are those who consistently demonstrate the Ways of Being Co-op.

Annette Dockery, Annette Joseph and Scott Bennett were all shortlisted as colleagues who consistently go above and beyond in their behaviours and in bringing the Co-op Values to life. Annette Dockery through proactive commitment in bringing teams and communities together, Annette Joseph by her significant effort on the wonderfully successful Agile Immersion Course and Scott Bennett through his daily passion, proactivity, not least with the Pride campaign, and his dedication to the Co-op.

We would like to recognise all 3 of these colleagues for everything they do for us as a Co-op – thank you. The final decision was incredibly close but we have agreed that Scott Bennett will be presenting the award on the night. Congratulations Scott – we are proud to have you represent Co-op Digital.

And finally, this will be my last update. I’ll be leaving the Co-op next week. I’m leaving a team of passionate, dedicated and really talented individuals who it’s been a pleasure to work with.

Thank you for having me, but I know from here, you’ve got this

Steve Foreshew-Cain
Group Digital Director

 

 

Steve Foreshew-Cain: welcome back

(Transcript) Steve Foreshew-Cain: Hello and welcome to the first Digital team update of 2018. Happy New year to everyone hope you all had an enjoyable and festive break with your families. A big thank you to those of you who worked over the holidays, and particularly those in our social media team who were there for our members and our customers even on Christmas Day.

Before we left for the Christmas break we had the last All Team of 2017. It was a great celebration of all the hard work from everyone during the year. You can see some of the highlights in the short film which was put together and is available on our YouTube channel and linked to from our blog.

But back to the future and back to 2018, and this week we say a big hello to Matt Atkinson who’s joined Co-op as our Chief Member Officer. It’s great to have him here and he’ll be spending the next few weeks getting to know our teams in Digital alongside the other areas within his responsibility. So, a big welcome Matt.

Now, since opening the events space in The Federation in October we’ve held over 90 events for many different organisations, including the latest Digital Summit for the Mayor of Greater Manchester, Andy Burnham. The space is available for anyone to book – so if you’re looking for a great space or want to have just a look around, contact
Victoria and the team and they’ll be happy to show you around.

The Pioneer cafe in The Federation is also now serving food as well as amazing coffee. When you’re in the building do come along and check it out.

The new year has also brought some new faces to the team. We’re delighted to welcome
Heidi Berry, who is joining our engineering community, along with Danny McCarthy, Emma Gray and Kimberley Cowell who join our data science team. A big welcome to all our you.

We’ve also said a couple of goodbyes over the last few weeks to Laura Timmins and Tino Triste – thank you and as always we wish you all the very best for the future.

Dave Johnson our Director of Digital Engineering will also be leaving us at the end of January 2018. Jon Ayre will now step up and lead the Digital Engineering team
on an interim basis until we complete the process to find a permanent successor.

That’s it for this week. You’ll find our latest vacancies our blog. Don’t forget to subscribe for all our updates and follow us on Twitter. Look forward to seeing you next week.

Steve Foreshew-Cain
Group Digital Director

2017 highlights: there’s a lot to be proud of

Yesterday, at our final All Team of the year, the Digital team came together to look back at 2017. There’s a lot to be proud of so we’ve made a film to show our highlights.

Everyone at Co-op Digital has made a difference. Everyone has been determined to do the right thing, even when the right thing wasn’t easy.

Here’s to being collaborative. Here’s to being brave.

Here’s to 2018.

Steve Foreshew-Cain: The Federation is open and ‘How do I’ is live

(Transcript) Steve Foreshew-Cain: Hello, and welcome to this week’s Co-op Digital update.

This week we officially launched The Federation, as you can see behind me. It’s been amazing to see the transformation of the building into a vibrant, modern space. But what’s been even better is the community of people and organisations, both large and small, public and private that have come together.

Thank you to all the Federation team, Emer, Victoria, Lisa, Beena, Sam and Bex as well as our colleagues across the Group and NOMA that have supported us in not only the launch but the whole refurbishment of this fantastic building.

Also a big thank you to Andy Burnham, Mayor of Greater Manchester who took the time to join us to mark the launch, as well as our CEO Steve Murrells.

The launch is just the beginning. There’s going to be lots going on in Federation. We’ll share all events on our social channels, and don’t forget there are really great event spaces that are available to hire for anyone as well as desks on our co-working floor.

One of those events is happening next Tuesday. Our Member Voice team are screening the Rochdale Pioneers film in The Federation. The Rochdale Pioneers tells the story of the Rochdale Society of Equitable Pioneers who founded the first successful co-operative retail store and whose passion and sense of fairness and justice inspired a worldwide movement with values at its heart.

I also wanted to say a big well done to our team working with colleagues in Funeralcare who received a highly commended award for workplace transformation project of the year at the UK IT Industry Awards last week. Well done.

Yesterday the ‘How do I’ service for our colleagues in Food went live and was launched into stores. 100% of the Retail Support Centre’s policy and procedure content is published on How Do I.

In the few days since we’ve launched we’ve already have over 650 colleagues accessing the new service, giving us lots of positive feedback on the service and plenty of ideas for improvement and iteration of the content.

And to give you some idea of the scale of the work, that’s 411 policies rewritten, 137 copied across from Citrus which was the old system. Absolutely stellar work from the content editor team who have been seconded in from stores and in less than 6 months have learned how to write user-focused content and how to use a content management system.

How Do I wouldn’t exist or be useful without the content, so this team, with our content designers Jo and Hannah’s help, have made it happen. So a huge thank you to Emma Nichols and her team – and to the whole team working together in partnership with our food business. That’s ‘being Co-op’ at its best.

Sadly we say goodbye to Jen Farmer this week. Jen was part of the team that brought our new brand to life, and has done a brilliant job of helping our data team start to engage with members.

Well, that’s it for this week. A big week I think you’ll agree. You’ll find our latest vacancies our blog – we’re looking for engineers, agile delivery managers, QAs and doing lots of recruitment in our data science team.

Don’t forget to subscribe for all our updates and follow us on Twitter.

See you next week.

Steve Foreshew-Cain
Group Digital Director