Steve Foreshew-Cain: being more ‘Co-op’ with data, Federation update and Manchester Pride

(Transcript) Steve Foreshew-Cain: Hello, and welcome to this week’s Co-op Digital update. Even though we’re in the middle of everyone’s summer holidays, it’s great to see that there’s still plenty of work going on in Co-op Digital.

You may have read our blog post this week about the discovery work that we’ve just finished on how we handle our data. We’ve been thinking about how we can take a more ‘Co-op’ approach to our data. We pulled together a multidisciplinary team right the way across the organisation to look into this and I was really impressed by the work that Eliot, Jack, Vicky, James, Annette, Rob and Kevin – and many more who contributed and presented at their end of discovery show and tell.

If you want to find out more, have a read of the blog post. It would be great to hear about any thoughts or ideas you may have, you can do that by commenting on the blog post, sending us a tweet or come and chat to the team if you’re a Co-op colleague.

As Dave [Johnson, Director of Digital Engineering] mentioned while I was away on holiday, the event spaces and coffee shop in the lower floors of The Federation are almost ready. We’ll be celebrating the opening of these in the couple of months. Watch this space for more details.

If you’re a Co-op colleague – or anyone else who’s interested to see the the space, we’d love to show you around. If you’d like a tour you can contact Victoria Howlett our Federation Manager to organise that.

Also a big welcome to Northcoders, UsTwo and Liverpool Girl Geeks who have moved into their spaces in the building and joined us as ‘Friends of The Federation‘.

This week we held one of our Digital Masterclasses where we introduce some of our digital ways of working to our colleagues right across our Co-op businesses. Thanks to those who took the time to join us.

And finally we’ll be supporting Manchester Pride along with the rest of Co-op. Thanks to Scott Bennett from the Digital Engagement team along with our colleagues in our Respect network who’ve been helping our colleagues across the country support lots of the regional prides.

That’s it for this week. You’ll find our latest vacancies on our blog. Don’t forget to subscribe for all our updates and follow us on Twitter.

See you next week.

Steve Foreshew-Cain
Digital Chief Operating Officer

UsTwo talk about their new home Federation
Northcoders on why they chose Federation House

Dave Johnson: introducing ‘Fed Talks’ and more on our mobile app

(Transcript) Dave Johnson: Hello, and welcome to this week’s Co-op Digital update.

You may have read our blog post last week about the mobile app that we’re building to allow our members to scan their phones at the till and view their balances and transactions.

We’ve spoken to our store colleagues and customers and our members who’ve highlighted that a digital membership card could provide value to our members. We’re building the first part of this new functionality to act as a platform to grow in the future and we’re going to test it with our colleagues first in the support centre here at Angel Square.

We have show and tells every other Thursday, so come and join us. They’re in the auditorium on the 6th floor at Federation House. The first one’s on the 10th August at 2pm.

We also held a ‘Fed talks’ session in Federation House this week. The theme was food and agriculture. Thanks to Lawrence Kitson for organising and for Shirley Sarker and Abby Rose from Wool for spending their time talking with our colleagues. Thank you.

The lower floors of Federation House are also coming along with the coffee shop, events spaces and meeting rooms – they’re all almost ready. If anyone would like a tour you can contact Victoria Howlett who will happily show both Co-op colleagues and anyone else who is interested the space at Federation.

In the last few weeks we’ve welcomed a few new faces to the Digital team. Paul D’Ambra has joined us as a software engineer and Hannah Horton joins us as a content designer.

Finally, congratulations to Karen Lindop who is now our Digital Head of Operations and also to Gail Lyon who has been acting in the role for sometime but is now our Head of Digital Engagement. Well done.

That’s it for this week, don’t forget to subscribe to our blog and follow us on Twitter. Thank you.

Dave Johnson
Director of Digital Engineering

Steve Foreshew-Cain: a Member Council event, an award win and Food colleagues come to Federation

(Transcript) Steve Foreshew-Cain: Hello and welcome to this week’s Co-op Digital update. It’s been a really big week this week.

On Saturday I had the pleasure of joining our National Members Council to share with them the work that we’ve been doing in Co-op Digital over the last year. Catherine Brien was with me and she talked about our thoughts on data and the work that we’re doing to become trusted with our members’ data.

And a big thank you to Mary McGuigan who presented with us as well. She’s a council member who was presenting on her experiences working with our teams as a member of the Digital Working Group.

Catherine’s had a busy week as she was also representing the Co-op at the Manchester Digital Summit. Now this was a summit that was arranged by the Mayor of Manchester, Andy Burnham, and was a really great opportunity for us to get the chance to share our thoughts and our experiences about how to connect people and businesses and their communities.

On Wednesday we welcomed some of the food store managers to Federation House. They shared some brilliant ideas with the team who were working on the Leading the Way project so thanks to them. And a big thanks to Steve who took some time out of his busy diary to sit with Kim Morley as she demonstrated some of the exciting work that the Leading the Way team have been working on.

A massive well done to the team working together with our colleagues in Funeralcare to transform their business. I’m not sure if you’re aware but they won an award last week. The Digital Leaders award for the best large enterprise project. That’s a brilliant achievement for Robert, Andy, Carl and the whole team and very well deserved.

And finally a hello to some of our new starters. We welcome Sophie Benger to the Digital Engagement Team where she’ll be helping our data science team explain some of their work. We also welcome Adam Westbrook who’s joined the Engineering team this week as a platform engineer.

Well that’s about it for this week. Don’t forget to subscribe to our blog and follow us on Twitter.

See you next week.

Steve Foreshew-Cain
Digital Chief Operating Officer

Steve Foreshew-Cain: Goodbye & thanks Mike. We’ve got this.

(Transcript) Steve Foreshew-Cain: Hello. It’s been another big week this week at Co-op Digital.

We welcomed three members of our Group Exec into the Digital team this week. Our Group CEO Steve, our Group Deputy CEO Pippa and Rod who’s leading the work on developing our new strategy which has digital at its heart.

We were very fortunate that Steve and Rod were very gracious with their time and gave us two hours at our all team event this week where they took questions on what they think the future of digital is here at the Co-op. They talked about a momentum that is building as we look into Renew.

We also welcomed Pippa to The Federation where she met with some of the teams that are working very hard on Co-op Digital products and services. She took a tour of our new co-working space which we’ve opened here at The Federation, taking time to make her mark on the on the table on that floor.

And of course it wouldn’t be a Friday video without mentioning some of our new joiners in the Co-op Digital team. So a big welcome to Gillian MacDonald who joins our user research community to Eliza Tyrrell and Chris Winkley who are joining our agile business analyst community and to Rachel Murray who is joining our content design community.

And the other big news of the week on a slightly sadder note is that we’re going to be saying goodbye to our friend Mike Bracken. Mike leaves an incredible legacy here at the Co-op, he has literally attracted hundreds of people to come and join the Co-op as it embarks on its digital transformation journey.

We’ve had a number of successes over the years already not the least of them is this building that I sit in today.

So, whilst it’s with sadness, a message to Mike. We’ve got this.

Steve Foreshew-Cain
Chief Operating Officer – Digital

Mike Bracken: I’m moving on

Photograph: a portrait of Mike Bracken smiling into the camera

With 3 new non-executive positions and book to co-author with my Public Digital partners, I will be leaving my position as Chief Digital Officer with the Co-operative Group later this summer.

It’s been a brilliant 2 years with a fantastic organisation. As I said when I joined, my focus was to create a Co-op fit for the digital age, based on an open, agile culture and excellent digital services. I had intended initially to only work 3 days a week for the Co-op but found myself so engaged with the organisation, I had less time than I would have liked to continue my non-executive work.

But as I said when I left the Government Digital Service, I wanted to continue to help other government colleagues globally. In addition to Public Digital work with government and conglomerates in Peru, Canada and Uruguay and several other countries, I’m delighted to be named as a Visiting Professor at the Institute for Innovation and Public Purpose at University College London by Mariana Mazzucato. It is vital that we have multidisciplinary teams working to develop our public sphere, and I’m humbled that I’ll be working with Mariana and her team of advisors including Dan Hill and Carlota Perez.

I’ve also agreed to become an advisor to the Inter-American Development Bank and the Centre for Public Impact, 2 institutions which do a great deal to improve public outcomes. I hope to find more time to be part of the Independent Review Group at Google Deepmind.

With a forthcoming Public Digital book, ‘Redesigning Digital Public Services: The Strategy is Delivery’ (London Publishing partnership) due for early 2018, and many international speaking engagements coming up, I’ve made the decision to make good on that initial commitment.

I leave the Co-op digital strategy in the capable hands of the Co-op Digital team who have worked incredibly hard over the past 2 years. Almost a year ago we relaunched our membership platform and, as of today, have hundreds of thousands of new members, and over 4.5 million active members. Those members have given more than £9 million to support local causes. That’s part of what makes the Co-op such an amazing place to work – their emphasis on the local community and always giving back.

In addition to membership, the team has launched a variety of new products and platforms including Wills, Funeralcare, Food and our central domains. I look forward to watching from afar the progress of the Co-op digital strategy and its flagship initiatives such as The Federation where we are supporting an open community of digital businesses and innovators in the heart of Manchester.

I am very proud of The Co-op and Co-op Digital in particular, and am grateful for the support the team has received through the rebuild period. I hope to see the organisation prosper in the digital economy, as the team is now in place to make good on that promise. I wish the Board, Executive and colleagues all the best.

We need a vibrant Co-op to work for our communities and I am sure the organisation is well set for success.

Mike Bracken
Chief Digital Officer

Gail Lyon: events at Federation and £50 million in member rewards

(Transcript) Gail Lyon: Hello and welcome to this week’s Co-op Digital weekly update. As you can see, I’m definitely not Mike. I’m Gail Lyon and I’m responsible for digital engagement at Co-op Digital.

As is tradition with all our updates, I’ll start with a big number. £50 million has been earned by our Co-op members since the new membership scheme was launched on the 21st of September last year.

If you’re a Co-op member it’s really easy to see how much that you’ve earned. You can do it online or you can do it by simply checking your till receipt the next time you shop at one of our food stores. And you can spend it anytime as well, you can even spend it at Co-op Electrical.

We welcomed 2 events at Federation House this week. On Monday, Hacks Hackers has their first Manchester meet up, and on Wednesday, DotEveryone joined us to talk about how we can make digital fair for everyone. It’s an important question and only the start of this conversation. Thanks to Ian and Emer from the team for presenting.

And a big thanks to Steve Murrells, our CEO, for dropping in to take a look at our recently opened co-working floor in Federation House and adding to the signatures and the positive messages on the picnic benches.

And finally, subscribe to the blog for regular updates on what the team’s been working on. We really want to hear from you and if you’ve got any questions you can comment on the blog or please send us a tweet.

Thanks, and that’s it for this week.

Gail Lyon
Digital Engagement

Catherine Brien: great speakers at our data trust and transparency event

(Transcript) Catherine: Hello and welcome to this week’s Digital blog.

You may have noticed that I am not Mike Bracken, my name is Catherine Brien and I’m Data Science Director here at Co-op which means I’m on a mission to make data a valuable asset that we’re using every day in the business to deliver more for our members and our customers.

The big event this week that you’ll have heard of is our AGM which takes place on Saturday and I want to take this opportunity to share with you an event we’re holding, a fringe event in Federation House, 5.15pm to 7.30pm. The purpose is for us to speak to our members about how their personal data is used to help us shape the most appropriate and best policy we possibly can to build trust with our with our members.

I’m delighted that Jeni Tennison, CEO of the Open Data Institute will be joining us to give a keynote speech and we’re joined by 3 fabulous panelists Jessi Baker from Provenance, Sarah Gold from Projects by If and Richard Potter who’s CEO of Peak, a start up from here in Manchester.

You can still register on our Eventbrite page and if you’re not able to make it in person we will be streaming parts of the event live online so please do look out for the links on our Twitter feed.

Separately, we always use the opportunity weekly to welcome new joiners to Digital and this week we’ve got two new joiners I’m delighted to welcome. First is Nathan Langley second is Katherine Wastell both designers joining us working for Andy Travers. Welcome to the team.

That’s it for now, thank you for listening and have a great weekend.

Catherine Brien
Data Science Director

The data trust and transparency event will be at Federation House from 5.15pm on Friday 19 May.
Sign up for the event.