coop.co.uk/colleagues: we’re listening to your feedback

Just before Christmas we launched coop.co.uk/colleagues, a website where colleagues can find the things they need to know about working at the Co-op. In my previous post Welcome to coop.co.uk/colleagues I explained that we built it because we wanted to make information more easily available for all colleagues, not just those who have access to the work computer. Providing one, open place to access information from lots of different older Co-op sites.

The site has been live for around a month now and, just as we requested, we’ve had a lot of feedback on it.

What people have been saying

The site allows users to leave anonymous feedback on every page. We’ve had more than 70 pieces of feedback which were almost all positive. People said:

  • “It’s great that this stuff is now so accessible”
  • “Huge tick. Transparency. Access for all, particularly CTMs (customer team members), who have little access to back office policies”
  • “Easily accessible especially when you’re not a work”
  • “Much easier to navigate than finding information on the intranet”

But we know we’ve still got more to do. People also said:

  • “Don’t we have a whistleblower number or a risk hotline?”
  • “In the opportunities section could there be a link to a section about opportunities for study and self-directed learning?”

We’ve read and thought about all the feedback and now we’ll start using it to help us, improving the site plan developments and content changes. This is all part of working in an agile way.

But we know we’ve still got more to do, it’s not finished, we’ll keep iterating.

Spreading the word

When we launched in December we deliberately didn’t promote the site very much. We wanted to give ourselves time to gather feedback and think about at any issues. Now, we’re starting to share the site with more colleagues.

We posted about it on our colleague Facebook page and got some more feedback.

Written feedback from two colleagues in our Facebook group.

We wanted to help colleagues without access to their work computer to find out about the organisation they work in. Now we need to find the best ways to tell them about the site that will help them do that. If you have any suggestions, leave a comment below.

Peter Brumby
Digital Channels Manager

Welcome to coop.co.uk/colleagues

Four members of the colleague website team working collaboratively at Federation House.

We’ve launched coop.co.uk/colleagues – a new way for our colleagues to find the things they want to know about working for the Co-op.

The problem we wanted to solve

80% of colleagues either had no or very little access to our intranet (our internal website).

This meant they had difficulty getting access to relevant colleague information. For example, if a colleague without intranet access wanted to know the policy on shared parental leave or how to fundraise for our charity partnership, their only option would be to ask their manager.

Making things better

Having access to this type of information helps colleagues manage their working life. So it was fundamental that what we created was open and available on any device. The website we’ve built is both those things. It’s also simple to use and easy to navigate. We’ve introduced a new level of transparency for Co-op.

This is just the start

We started building the site 6 weeks ago with the aim of sharing what we’ve been working on with colleagues as early as possible. Now we’re asking for feedback at the bottom of each page. We want to find out what people think about what’s there already and what they’d like to see. We’ll combine their feedback with other suggestions we’ve had and use it to direct how the site develops.

Colleagues website team looking at and grouping feedback from colleagues.

Just like co-operative.coop, which we launched last week, this site was built by our in-house team. 

Doing things ourselves and working in this way means we can iterate quickly, and often. Our goal is to improve the experience for colleagues every time we make a change.

I’d like to thank the team for all their hard work: Fiona Linton-Forrest, Kyle Fyffe, Richard Higgins, Tom Walker Ian George, Steve Bruce, Nigel Jones, James Young, Daniel Magraw and Graham Davies. Big thanks also to all our colleagues from around the Co-op for their support.


Peter Brumby 
Digital Channels Manager