Software Engineer Nancy Richardson shares her thoughts about working in the Digital team.
(Transcript) Nancy Richardson: What I love about working here at Co-op Digital is I feel that at the end of the day that I’m making a difference. The products that we have are very well thought out and I’m also excited about the future as I’ve heard of some of the things that Co-op could be working on in say five years from now. Also I enjoy the diversity of the people I work with, we’re all different ages, different backgrounds.
I was attracted to the role because of its full stack and polyglot approach. This makes the work very varied, you could be working in the front end, back end, or on DevOps, and every sprint could be focusing on a different area of the stack, so this makes it very interesting. And I come from a Ruby background but now i’m learning Java which is really different from ruby but I feel very supported.
I’m learning from my colleagues on the job and there are also code show and tells. There’s even dedicated learning time. I think now is a really good time to join the Co-op because Co-op Digital is starting to expand so you have more influence in helping develop our standards, our ways of working, our teams stack and our practices.
Gemma Cameron, our Principal Software Engineer speaks about what it’s like to work in Co-op Digital and Digital Engineering.
(Transcript) Gemma: I love the variety of projects that we have going on and all the people that are working on them. So we’ve got not just amazing engineers, we’ve also have got some really great product owners, delivery managers, really amazing BAs and the designers are just incredible and we’ve got all the user experience team.
We’ve got some great people working on really innovative cool projects and, you know, what comes out of it is actually doing something good.
We sponsor events, we attend events, so we were at the Manchester Digital Skills Festival not so long ago and that’s great meeting some of the new graduates and people are looking for work and getting to tell them about the story of what we do here, that we’re bringing brilliant people in who are really good at collaboration, who really care about software quality and you know we’re doing all the good things like test-driven development.
We’re building these great teams but we don’t expect everybody to know all the tools that we’re using or the languages that we’re using. So we have got some people who showing all these great people and behavioural qualities, but they’re not so good on Java and we’re giving them time and space and we’re coming up with a syllabus to give them that training.
The same with test-driven development and looking at all that quality. We have community of practice and we get together as a group of engineers and work out what our, sort of, level of quality should be. I also want to try and see if I can get involved in some of the projects from inception so actually working together with people and talking to them about what their needs are, going to have discovery phase and creating like little alphas that would be awesome because I’ve worked in a start ups before and I enjoyed doing that experience and it would be nice to do it for a more worthwhile cause.
Hello, I’m Andy Pipes and I’ve been working as a product manager here at the Co-op for nine months. During that time I’ve beenhelping Funeralcare rethink how we deliver our service to clients when a death has occurred.
I’m starting to take on some other responsibilities now and one is hiring more product managers to come and work with Co-op Digital on other amazing projects. This has given me chance to reflect on what kinds of product leaders might be required at a place like the Co-op.
Often, when I explain to people that I’m a digital product manager, I’m greeted with bewilderment (“Wow sounds complicated!”) or ignorance (“Oh, so you’re in IT then?”). It’s not surprising – the job title isn’t the clearest. Most people understand that products are designed, made, tested and used. But managed?
‘Product manager’ has gradually emerged in the past decade as the title to describe the person charged with fully understanding the problems that a product or service is meant to solve. But that’s not their only function.
As high-tech companies began to adoptAgile software development practices, the role of ‘product owner’ (the person responsible for making and prioritising the backlog of work in an agile team) started to be rolled into the product manager’s job profile. To complicate matters further, some organisations threw in design or technical skills into the “competencies” a typical product manager was asked to bring to the table.
It’s no wonder there are so many flavours of product manager these days. And also no surprise many of them describe themselves as “all rounders”.
The types of people who I think are perfect for product leadership roles come from all walks of life. Some might have been working as a “product manager” for some time but not have the job title to reflect it. Others may excel at an engineering, design or business positions and been asked to take on more general responsibilities. There is no one right “track” to becoming a product manager.
What’s most important is having the right mindset and attitude. (I’ve written about thisbefore.) When interviewing for a product manager role, I listen for people who just love to talk about real people, struggling with real problems that they want to solve. This is a good sign they’ve got a well of curiosity unlikely to run dry. And that they’ll have the energy to keep at it until the right solution is found.
These people tend to be straight talkers, too. They know business-speak or technical jargon gets in the way of understanding and empathising when explaining a user’s problems to a team whose job is to try and solve them.
The team often turns to the product manager for decisions, leadership and assurance. But it’s a fine balancing act. Keeping a multi-disciplinary team motivated and productive does not mean dictating answers. Nor does it mean an equal voice to every member of the team in every situation. Sometimes, you need to guide the discussion with a firm grasp of the “why”. Other times you’ll need to keep the team exploring new options until they get unblocked.
I’m not sure there’s a typical day in the life of a product manager. One morning you might be describing the problems a user has to a designer or developer. In the afternoon, you might be presenting a new opportunity to explore in your market to an executive. You could be called on to analyse some data that could provide evidence for a particular approach. Or sketch out for a stakeholder how you plan to tackle an upcoming theme of work. You try to keep your team energised, and motivated with clear, worthwhile goals. You talk a lot. You listen more.
What the product manager helps their team to achieve day-to-day will also depend on the type of project they’re tasked with leading. The Co-op has all sorts of projects – big and structured, all the way through to loose and lean. Large transformation programmes need product managers with strong communication skills and the ability to build solid stakeholder relationships. Service design projects likeOnline Wills need a clear product vision, and attention to detail and delivery. Experiments likePaperfree are in the earlier stages of development, and need its leaders to be more comfortable with some of the more nebulous problems they are trying to discover, and validate.
We need all these types of product managers for projects happening right now at the Co-op. Think you’ve got the mindset? Take a look here for all the details.
This is my first blog post, so a quick introduction; I’m Ian, and I look after the digital team’s corporate relations and partnerships, ensuring we have the right skills, resources and people to deliver our plans.
It’s no secret that finding and securing the best digital talent is important for many organisations, including the Co-op.
Simply put, there isn’t enough to go around. Addressing this is the domain of people like Makers’ Academy, who think the solution is to find a way for more developers to enter the market. They offer a 12-week intensive course, taking people through a curriculum which they believe results in job-ready junior developers. More than 600 people have completed the course so far. That number is growing. They’ve now introduced remote learning too.
I’m delighted that the 170 year-old Co-op was so well received by this group of Shoreditch based digital natives. They were interested not only in our digital plans and our ways of working but also in the Co-op business model, our values and the advantages of membership. We talked to them about some of the incredibly interesting problems we have to solve, bringing benefits to our colleagues, members and communities.
One of the founding principles of the Co-op is helping our members to help themselves, so we also need to determine what this means for us in a digital age. We hope the chance to help Co-op solve those problems attracts some great people. It certainly seems to be working so far.
It seems it’s not just us who are excited by these prospects, also new digital professionals looking for a challenge can see the potential in the Co-op. So much so that most of those we spoke to at Makers’ Academy are planning a visit to Manchester this week.
Hello. My name’s Rachel and I work in the analytics and optimisation team at CoopDigital. We’re passionate about turning insights into action in order to improve the experience for our users. Our work complements the qualitative insight provided by our user research team.
We continually evaluate the user journeys around the goals on our websites, such as registrations, downloads, shares and purchases. Then we simultaneously run experiments between two (or more) experiences to see which performs the best.
We’ve many experiments running at any one time across our family of businesses. For example, if you were purchasing a pre-paid funeral right now then your experience is likely to be subtly different to another user on the site at the very same time. Every user is unique and we strive to create an experience which reflects the context of the visit.
Our experiments have proven that content is more engaging on our Food website if it’s relevant to the time of day and location of the user. Visitors arrive at our Food site from across the UK and you may have seen that we made a nod to national pride during Euro 2016 by localising our homepage content.
I recently joined the CoopDigital team as Head of Engineering for Membership. I’ve been working alongside the team for the last 10 months for PwC, so it’s been great to see the team develop and deliver the new Membership product and start testing Co-op Membership with our 68,000 colleagues.
We’re learning lots, the team will share more over the next few weeks, but here’s some initial findings:
69% of all colleague membership transactions were made with the new membership card
over half of our colleagues have used their new card
50% of new membership online account access has been via mobile, 31% via desktop and 18% via tablet
over 2000 charities have completed an application form to be in receipt of the 1% for your community, and are now being reviewed
So what next?
Answering this question has been shaping my first few weeks within Co-op. The team has been working through the roadmap with the product owners, incorporating feedback from our colleagues, workshopping solutions for the market launch priority items, reorganising ourselves to enable agile delivery across the entire technology stack and also doing a bit of coding on the side.
I’ve also been working with the digital engineering leadership team to plan our recruitment for the rest of the year. This means we’re hiring, if you are interested in joining this exciting team have a look at our vacancies.
I’ve recently joined the CoopDigital team where I’ll be heading up delivery for engineering. I’m currently supporting the teams getting our new membership ready for public launch in the Autumn.
As you can probably tell if you’ve been following our blog, you’ll see that we are growing our internal capability to ensure we can support new and existing businesses with digital expertise.
I’ve worked in digital since 2000, but in the last 6 years have specialised in Agile delivery for media or retail applications. Most recently I was part of a BBC team that transformed ways of working for some key TV and mobile applications to ensure that value was delivered incrementally, enhancing the end user experience and reducing waste in getting there. This involved smaller multidisciplinary teams that were product led with the end user at the heart of all prioritisation.
The team here is in it’s infancy but with some exciting work lining up and an open culture where continuous improvement is encouraged I am very excited about being part of the team that can help set this up for success.
If you’re interested in getting involved and helping to shape our Delivery culture why not have a look at our existing vacancies.
I’m delighted to welcome Rick and Dan to CoopDigital.
Rick Healy has been promoted to the role of principal architect in the Digital Engineering team. He’s been doing a lot of work on our new Membership platform, we’ll tell you more about that on the blog later this week. Rick’s worked with me on a number of projects over the years and has been a real leader in cultivating the solution architecture community at Co-op.
Dan McGraw joins the team as an architect. He’s been on our graduate programme for the last 2 ½ years, where he’s taken roles as a Business Analyst, IT Project Manager and finally as a Solution Architect, working with lots of our businesses and most recently on the membership platform.
We’re recruiting user researchers to join our growing CoopDigital team in Manchester. These new, permanent roles are critical to our ability to deliver brand new digital services for The Co-op, its customers and members.
Our user researchers play a pivotal role in our multidisciplinary agile teams, working with product managers, designers, developers and more to develop and share our understanding of user needs; managing, facilitating and analysing continuous research throughout the phases of service delivery, from discovery to live. We do research the right way.
It’s a chance to join a team at the beginning of its journey, helping to shape CoopDigital as a team and research as a community of practice just as much as the services you’ll lead our research work on. It’s not just the opportunity to deliver services at scale across the UK, but to embed the value of research in The Co-op and bring it ever closer to the needs of its users.
We’re looking for people with a range of experience using qualitative and quantitative research skills; really strong communication skills; and – ideally – experience of an agile environment. An interest or past experience of user experience, design and content roles can help too. If that sounds like you, we’d love to talk.
The Co-op is a special organisation with distinctive values of self-help, self-responsibility, democracy, equality, equity and solidarity. On equality, we want a team that is representative of the customers and members we serve and know that we’re not there yet. We believe in diversity and inclusion, not just because it’s the right thing to do but because we know it makes us better at what we do. We welcome applications from those traditionally under-represented in design, research, digital and technology roles. If that’s you, or someone you know, we’d really encourage you to think about joining us.
I joined The Co-op at the beginning of the year as Head of Agile Delivery. It’s my job to help The Co-op get the most out of modern ways of delivering its services, so that:
It’s quicker to deliver and test them with real people.
They’re more responsive to feedback from the people that use them.
Teams self organise around continuous improvement.
Generally speaking, teams and organisations that adopt agile ways of working have a better chance of delivering the right thing, are happier and more collaborative. It is perfectly suited to an organisation built on co-operation and doing the right thing for its people.
Since joining I’ve been doing the rounds in The Co-op to explain it in more detail and how other teams can adopt this mindset to delivery. Some teams are already on their way, but others need help.
The conversation goes something like this:
“Can you help Jamie?”
“Yes, of course. You probably need a Delivery Manager to help get you going.”
“What’s one of those? We’ve got project managers. Is that the same?”
At which point I usually share this excellent post by Emily Webber explaining the role of a Delivery Manager, because the answer is, it is different in important ways:
“It describes the person on the agile team whose main concern is enabling a team of skilled people to deliver value. They create the right environment for the team. They facilitate the team and remove obstacles and blockers that might get in their way. They work closely with the product manager (sometimes known as product owner), but while the product manager is concerned with the vision the delivery manager is concerned with making it happen. The perfect visionary and doer pairing” Emily Webber
Have a read of the post and if you’re that person and have the right experience then get in touch. It’d be good to hear from you.