We’re Hiring Again.

Dave and Polly recently talked about our how we’re looking for lots of talented digital people to join us  @CoopDigital.

We’re now looking for some more people to join Dave’s digital engineering team:

Service Manager
Service Analyst
Principal Engineer
Principal Developer
Principal Architect

Follow the links to find out more and apply. If you have any questions about any of the roles you can either comment on the blog or find us @CoopDigital.

 

Gender bias in job adverts.

We’re looking for lots of digital people to come and join us @CoopDigital and I’m helping to find them. I was interested to see if there was any link between the gender of the writer of a job advert to that of the applicants. Here’s what I’ve found out so far:

Content Designer

  • Advert written solely by a female
  • Total applications received: 25
  • Female applicants: 13
  • Male applicants: 12
  • This means 52% of applications are from women

Polly1

 Digital Delivery Manager

  • Advert written collaboratively between female and male colleagues
  • Total applications received: 17
  • Female: 3
  • Male: 14
  • Only 18% of applications are from women.

Product Manager

  • Advert written solely by male colleague
  • Total applications received: 40
  • Female: 5
  • Male: 35
  • Only 12.5% of applications are from females.

Looking at the stats above there appears to be a link between the gender of the writer and the diversity of the applicants.

So how to tackle this? 

There is some great research surrounding gender bias within job adverts. The Women’s College Coalition found that men apply for jobs when they meet 60% of the criteria, while women wait until they feel they meet 100%. We should definitely consider this when writing future adverts. Do we really need all 10 bullet points highlighting role accountabilities? Could we scale down to just 5 and open ourselves up to more relevant and diverse applications?

What about the look of the advert? The colour, format and font used? All things to consider and I’m to go away and do more research on this.

I am going to use this gender decoder to check all new job adverts. The study that it was based on found that masculine-coded language puts women off more and that the effect on feminine-coded language on male applicants is only slight. Here are some blog posts on the subject that inspired the tool:

http://www.eremedia.com/ere/you-dont-know-it-but-women-see-gender-bias-in-your-job-postings/
http://madebymany.com/blog/can-a-few-well-chosen-words-improve-inclusivity

I’d be interested to hear any experiences or findings anyone else may have on this subject.

Polly Haslam

Our latest vacancies
Product Managers (applications now closed)
Delivery Managers (applications now closed)
Content Designers (applications now closed)
Head of Engineering (applications now closed)

 

 

 

We’re Hiring

We’re hiring user researchers, designers, product managers, delivery managers, service managers, service analysts, business analysts and engineers, lots of engineers…front end, back end, testing, operations and architects.

If you are motivated by values and pioneering new forms of co-operation using the internet at scale, by listening to and understanding the needs of real people then we’d love to hear from you.​

Follow the links below to apply, we’ll be adding many more roles each week.

Tom, Ben, Danielle, Jamie and Dave

Product Managers (applications now closed)
Delivery Managers (applications now closed)
Content Designers (applications now closed)
Head of Engineering (Applications now closed)

 

Transformation observations

We’re going for it. Shifting a massive chunk of our digital development programme to continuous delivery. That gives me butterflies!

Having run a team of ‘UXers’ that all ache to work in a proper Agile way has been a challenge. We often found ourselves reliant on a super-human delivery manager (namecheck: Victoria Mitchell) to hold back the mountains of Waterfall documentation and ‘sign-offs’ to enable us to work in our Agile bubble. It didn’t really work.

By bursting that bubble and working alongside the business, engineering and operations we are immediately… but I’m not going to espouse the virtues of that here, there’s plenty bigger brains that have done that.

I just want to share some early observations from a UX team perspective as we make that change:

1) We all do UX

We don’t call ourselves a UX team anymore, we are part of a design team. We are all responsible for the user experience: marketing, IT, designers, shop colleagues, call centre colleagues, CEOs… it’s how we work together that delivers the experience. I believe our artists-formerly-known-as-UXers have a key role in evangelising their ingrained user-centric principles across the business. Ensuring everybody is focused on delivering a service that meets people’s needs.

2) Lose the IT and Business/Marketing divide

Being in ‘Digital’ I have often been the buffer between Marketing and IT, the former feeling restricted and stifled, and the latter feeling criticised when all they want to do is keep the business safe. Not only does an understanding have to break out, but the boundaries need to be removed completely. Have multi-disciplined teams, delivering specific products not departments emailing huge documents over ‘the fence’ ensuring they are safe from blame of failure. We now have a team of Engineers, Delivery Managers, Business Analysts, Interaction Designers, Content Designers literally sat side by side delivering the ‘thing’.

IMAG0004
Our multi-disciplined team in post-it heaven

3) Find, empower and trust super-smart decision-makers

Another massive change is required to make this work. The multi-discipline team can’t do their thing if the business isn’t able to provide decisive direction at the same pace. This is where our next challenge is. We need rapid, smart decisions and for that, rapid, smart, decision-makers who are trusted and empowered to take responsibility for their product. Enter product managers, new roles to the Co-op, but very much needed to ensure that the transformation happens. It is these folk that will play a vital part in ensuring the Co-op can transform now, but continue to help a modern Co-op respond rapidly to members’ and customers’ changing needs.

Are you a product manager? Contact Polly Haslam to see if there’s an opportunity for you.

 

Go big or go home

Hello. I’m Dave Johnson, Director of Digital Engineering at the Co-op and one of the people Mike mentioned here. I’m @davej_leeds on Twitter.

30 days ago Mike, Mat, Tom, Russell and Ben joined the Co-op to lead the creation of fantastic digital services with co-op values. Our team of colleagues across the Co-op have been busy…the first 30 days looked like this…

  • Launch Co-op Digital Blog on day 1…done
  • Launch Slack across Digital Strategy teams…done
  • Lots more Slack channels in the pipeline…
  • Purchase team boards and post-its
  • Purchase more team boards and post-its…done
  • Bring the internet inside the Co-op — ambitious for the first 30 days but progress…social media now accessible…more to do
  • Bring co-op values to the internet — already there, build on that…

blog quote

  • Tool up……jira…confluence…github…jenkins…ansible…teraform…done!
  • Developer builds for MacBooks…done. You can read about Lee Murray’s experience of joining the Co-op digital team here
  • Buy some computers…
    • AWS – done
    • Azure – researching
    • Heroku – done
  • Digital platform sprints * 2
  • Show & tells * 2

dave blog 22dave blog 2

  • Product roadmaps * 1
  • Platform and infrastructure backlogs * 2
  • Interviews with world class digital talent * 2
    • Job offers made 2, accepted 2
  • Team drinks after work * 2

Day 31 –

dave blog 3

Our job is to lead and build a world-class digital engineering team at the Co-op, and then build fantastic new digital services with Co-op values. We’re starting at the heart with Membership, and we’ll grow quickly. We’ll need the best digital talent to do that.

Here at the Co-op things are changing. We’ve learnt. We’ve grown. We’ve invested in the things that matter to our customers. We’ve invested in Digital and we are working to make the Co-op a world-leading digital player. Our ambition is bold: to re-create the Co-op for a digital era, and demonstrate a different way of doing business for an increasingly connected community. With this transformation comes a lot of opportunity. As a result we are looking to recruit  a number of talented players within the Digital space. Developers, Engineers, Architects, Business Analysts, User Researchers and Product Managers are just a few of the positions available within our growing and innovative team.

If you want to get involved by playing a key role within our digital transformation, please get in touch with  Polly Haslam today.

Digital Designer wanted

Hello, me again.Image of Ben Rieveley

I mentioned that there’d be more jobs coming soon, well here’s another great opportunity to join our growing band of digital co-operators.

Our ambition is bold: to re-create the Co-operative for a digital era, and demonstrate a different way of doing business for an increasingly connected community. To achieve this we need to ensure the visual impact of our digital services communicates our brand whilst meeting our users’ needs.

Photo of Co-op Design Studio team

We need you to produce, creative, coherent and consistent design across all digital channels for our family of businesses. You’d be joining our Manchester based design studio and support the Digital team by providing the visual design that helps us communicate our message and deliver a truly user-centric service to our customers online.

If you are a naturally creative person with a keen sense of business context this could be the job for you. You’ll need to be passionate but not precious, a collaborator with the confidence to present and explain ideas to both the digital team and colleagues throughout the business.

If you’re interested then take a closer look on our jobs board and submit your CV.

Have a great weekend!

Ben

Find me on twitter @barthelmess 

We’re hiring!

Image of Ben Rieveley

Hi, I’m Ben 2 (there’s 3 of us), I work in the Co-op Digital Team and have done since it was a team of one.

I have a huge passion for the Co-op and have always believed that it has immense potential in the new digital world we can be as pioneering as we were back in 1844 (I joined a couple of years later).

With our new digital leadership team we have just turned a massive corner and are about take big steps towards realising our potential. There’s much to do and to do it we need talent. We have talent but we need more. So we are immediately looking for a User Researcher to join us.

We need someone to help build a clear picture of our users and generate new and useful user insights that will allow us to iteratively improve the service for our users.

Are you experienced in using a variety of user testing methodologies to reveal actionable customer insights? Do you have  excellent analytical and problem solving skills with the ability to quickly develop recommendations based on quantitative and qualitative evidence? Are you confident in explaining user needs to colleagues outside of the digital team, and can act as a persuasive advocate for those needs across the whole business?

The Co-operative Support Centre, Angel Square, Manchester

Do you want to be part of transforming this iconic organisation, working in this awesome building in Manchester?

Then take a look at our jobs board and submit your CV today.

Good luck!

Ben

p.s. If this isn’t the job for you, keep your eye on this blog as there’s more to come…

Find me on twitter @barthelmess

Design Manchester

Hello, I’m Ben, Group Design Director and one of the new people Mike mentioned here. I’m @benterrett on Twitter. Last week I spoke at Design Manchester. It was a fantastic evening with over 300 people coming along to the Royal Northern College of Music, including some of the Co-op design team.

Me speaking at Design Manchester last night

Picture by Sebastian Matthes twitter.com/manox_net

I talked about delivering design projects in large organisations and how openness, agility, trust and putting the users first leads to success. The traditional Creative Director has become a bottleneck and you get much better design work if you focus on users, devolve power down to project teams and provide strong direction. It was a shorter version of the talk I gave at the RSA a few weeks ago which you can watch on YouTube.

Design Manchester is a series of events organised by Malcolm Garrett and his team. It’s only been going two years but has already gained a lot of momentum. On Friday night I attended the Big Debate at the Whitworth Museum which included representatives from Manchester Council, the Design Council and the Manchester School of Art.

It was great to see so many people engaged with design in a city that has always had a vibrant design scene. Design Manchester is a great addition to the design festivals that are springing up all over the globe.

It’s not just a conference. One of the objectives of the festival is to “showcase the rich heritage and future of design in Manchester” as well as to stop design talent leaving the city. I hope we can help with that.