Design at Co-op plays an important role in solving users’ problems and Co-op achieving its goals. We advocate for user-centred design, accessibility and a full-service view as key to Co-op’s success. The design leadership team are made up of 2…
Our Co-op Experience Library is a reinvention of our design system. It’s got guidelines, tools and resources to help us create better customer and colleague experiences – things like online interactions, content guidelines, team activities and accessibility standards. It is…
This is a guest post about co-opinsurance.co.uk – a product developed by a team within Co-op Insurance. The author is Paul Braddock, an interaction designer who works on it. There are a lot of reasons for checking and improving how…
2020 has been quite the year. As a Digital team we are proud of the work we’ve done to support our communities, our customers and our colleagues – particularly those on the front line in our Food stores and in…
The Co-op Experience Library is a collection of guidelines, tools and resources to help us create better customer experiences at Co-op. It’s the latest iteration of the Co-op Design System, and it’s for anyone working on products, services and communications at Co-op. And it’s…
The Co-op Digital blog was set up almost 7 years ago, alongside the digital arm of the Co-op. Since then we’ve matured. We’ve changed our name internally several times, and we now sit as part of the Digital Technology and…
Remote working means that the way organisations and teams collaborate has changed. We’ve created 7 guidelines that we hope will help people to collaborate effectively, respectfully and inclusively. Here they are. You can download them in poster format here. 7 guidelines for inclusive meetings…
This page is designed to help you: What the Co-op Digital blog is for The blog exists to show the team’s progress and its thinking over time. Co-op is a member-owned organisation and sharing the value we bring (including metrics)…
Last week we published a post that explains what we mean when we talk about customer experience at Co-op. Today’s post aims to show the applied, practical side of some of the things we spoke about. We’re using a piece of…
The One Web team’s vision is to: Create cost efficient and coherent user experiences for Co-op. We create the tools and technology to help teams across Co-op deliver value to customers and members quickly and easily. It’s a big challenge. We work in a big organisation with lots of moving parts and historically…
