Over 18 months ago, we wrote about how we planned to commit to designing more responsibly at Co-op. Since that point we’ve established a small group of informal ‘sustainability champions’ including Alistair, Marianne, Rachel, Jack and Preetha. This group have…
[Arranging a funeral] is the ultimate distress purchase made infrequently by inexpert, emotionally vulnerable clients under time pressure… Clients don’t know what to expect, spend little time thinking about the provider and feel under pressure to sort things quickly. Funerals…
Before we became part of the Co-op Content Design community, Marianne worked in marketing and communications, and Mary was a copywriter. Like most content designers and content strategists at Co-op, we moved into this discipline from roles that also demanded…
Today the Co-op Digital team came together at our Christmas conference to share and celebrate our successes from 2019. This year hasn’t been without its challenges but it’s important to reflect on what we’ve achieved thanks to talented and conscientious…
This week, the design team held a show and tell to discuss 2 questions: What is design? Why should you care? If you couldn’t make it, we’re writing up some of the examples from different areas of design that we…
This post is about the Digital Service community – what we do, why we do it, and at which points it’s important for Co-op Digital teams to get in touch with us. Michaela wrote a post that aimed to do a similar thing in May 2017 but so much has…
2020 has been quite the year. As a Digital team we are proud of the work we’ve done to support our communities, our customers and our colleagues – particularly those on the front line in our Food stores and in…
We want as many people as possible to be able to use Co-op products and services. Aside from it being good business sense, we know that being inclusive with our design is the right thing to do. We’ve posted before…
We brought together 50 Co-op colleagues with different skill sets and expertise and challenged teams to work out how we could make better use of the data we have available to us. Here’s what happened.
We’ve moved Co-op Legal Services website from a content management system (CMS) managed by a third-party supplier to a new CMS – managed and controlled by our internal Digital team. The reason for the change wasn’t because we wanted to re-design the site – it was because the old CMS…
