Simon Hurst: life as a user researcher at Co-op Digital

(Transcript) Simon Hurst: I’m Simon Hurst, I’m a user researcher here at the Co-op working on Membership.

So, Membership is key to the Co-op, it’s a lot what the Co-op is. So my role entails sort of challenging assumptions that the business might have about customers or about members. So it’s understanding how people want to engage with the Co-op in the 21st century. I’m a fairly experienced user researcher now so I’ve been through digital transformation in government. I was originally first worked on the first Department for Work and Pensions service that went live.

The ability to go and do that all over again with Co-op Digital and to help a lot of
people who were coming to user research quite new and to help them along. So I think one of the best parts of my job is mentoring people as well, so I’m sort of mentoring someone at the minute and I’ve just trained someone as a user research.

So being able to share sort of things I’ve learned as user researcher with other people and equally we’ve got a good mix of people from different digital backgrounds. So even amongst the community of user researchers, there’s people with different skill sets to me I can learn from as well. So it’s just a really good mix. And stuff we’re trying to do is genuinely trying to improve people’s lives and help people.

The things I’m looking forward to right now are really starting to influence more and more how much user research is listened to, so really getting it properly embedded now. So we’ve got the roots there we now need to build on that and so it’s making sort of links in the wider Co-op to sort of share user research findings as opposed to sort of people directly on the product teams. And trying to find other user researchers to come and join us, who can join in with that and helping to develop user researchers here.

Co-op was the only other job I’ve ever applied for apart from government in 20 years, since I left college, so I have no plans on going anywhere so it’s it’s really nailing it here I think is what I want to do.

Simon Hurst
User researcher

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Simon Stead: life as a software engineer at Co-op Digital


(Transcript) Simon Stead: My name is Simon. I’m a software engineer and I work on the Digital team that works with Food in Co-op.

So I already knew a few people who worked at the Co-op from my last job and they told me how fantastic it was to work here, how nice everyone was so I thought I’d apply and then I managed to get in.

We’re working on a multidisciplinary team so there’s me, some other software engineers, but it’s lots of user researchers, interaction designers, content designers, delivery managers, everyone is just pooling all of their resources and sharing all of the work and just getting your hands dirty at the same time.

So we’ll all be sat on the same table and I don’t often feel like a software developer because we’re all just trying to solve a common problem together. If that’s data, if that’s design, if that’s dev, if that’s user research we all pitch in and do a lot of the same stuff together.

I think the best thing I like about working at Co-op is that I can just try new things all the time, I get so many new opportunities and I get to engage with so many different people, be that people in Co-op Digital in the Food business, different stakeholders, area managers, store managers, whoever they may be.

I’m autistic, I’ve got Asperger’s syndrome and so one of the really nice things about working at Co-op and Digital is that I know I’ve got a wealth of support behind me so if there’s any problems I’m having I know I can talk to whoever I need to to solve that. If I need flexible working hours or anything like that it’s just all available here.

So we work over here at Federation and we also work over in Angel Square but Federation, the open space, the air, the light, the colour, the beanbags, everything just makes it such a nice open place to work and I feel like that really gets reflected in the digital products and services that we build.

Working at Co-op, I always thought I’d be the kind of person who would just like hop from job to job and never really stick to one place but I honestly can’t see any reason that I’ll be leaving anytime soon.

Simon Stead
Software engineer

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