Mike Bracken: data, dividends and ‘Join Us’

Mike: This week, stand out stuff is data and dividends and join us. Let’s start with data, had the data leaders back this week for the second, people from all over from the co-op working on our data principles. We’re getting to grips with this, remember I said last year at the AGM, we would become synonymous with radical transparency. We’re really getting ready to get those data principles out, not just in the Co-op but with our partners and supply chain, that’s better for our members, so keep watching the blog for that.

This week some more numbers around Membership. We have made a real breakthrough with member data. We’ve gone past 4 million active members, that’s a huge rise. That more than 412,000 new members since September 21st (2016). That keeps going upwards, we keep improving the service, Derek, Nathan, all the team working on membership are continually iterating and making it better for members.

Big feature this week for some older people like me, is the dividend numbers. Many people remember the dividend and the dividend points, you can now see those on your own personal page on the membership site. You can go to coop.co.uk/membershipdata and see all those dividend points and all the other things that make up great membership.

So, the final number on membership is we’ve now passed the 20 million mark in returns we’ve passed back to our members, both in the 5% back to individuals and the 1% to causes, so it’s looking great and we keep passing barriers all the time.

The final thing to say this week is we launched our campaign and you’re gonna see more of this nationally and locally about how to join the Co-op. We’ve have a great film by Shane Meadows, we showed that as we always do to colleagues first in Manchester on Wednesday, the first place you can see it is shown before Trainspotting in cinemas in the very near future so do watch it. The film is all about the Co-op, all about our values and it encourages people to join us, so if anyone’s watching this video, join us.

Mike Bracken
Chief Digital Officer

Publishing data on Membership

At the Co-op AGM 2016 we said that we’re going to use digital to make membership stronger and more vibrant.

Since then we’ve been engaging with members online and in their communities to give as many people a voice as possible. We shared the data we’d found around our active members once we’d defined what ‘active’ means back in August.

Part of the reason for publishing that data is to be clear on where we’re starting from. We can use these numbers to find out how much stronger and how much more vibrant the new Co-op membership is, and how engaged people are with it.

The data we collect belongs to all of us – that’s the nature of a co-operative. This is why we’ve created a Co-op Membership Data page where you can see:

  • the number of active members
  • the number of new members
  • how much our members have earned for themselves and local causes
  • how much members have spent in the core business

Screen grab of the Membership data page showing 3.92 million active members and 303,000 new members. Members have earned 9.72 million pounds worth of rewards and 26.6% of our food turnover is from our members

We’ll update the numbers every week and blog regularly about the progress we’re making.

Rufus Olins – Chief Membership Officer
Mike Bracken – Chief Digital Officer