Steve Foreshew-Cain: paying £9 million to local causes and hosting our first digital operations show and tell

Steve: Hello and welcome to the weekly Digital update. Now the eagle-eyed amongst you will recognise that I’m not Mike Bracken but given that I have shaved my beard off for Easter this week you might also not recognise who I am. So, I’m Steve Foreshew-Cain and I’m the Chief Operating Officer for the Digital group.

As is the tradition in these updates we start with a big number and it’s important big number this week because this week marked the day that we gave away £9 million to our community local causes nominated by our members.

And there’s another big number associated with membership this week which is that we have welcomed 800,000 new members to the Co-op since we launched our renewed membership proposition. An impressive achievement by any standard.

The other important thing to call out for those of you who are interested in the community work that we do is an opportunity to get directly involved in that by joining as a Member Pioneer. The deadline for that, to sign up, for that is the 26th of this month so less than a week away, but if you’re a colleague or if you’re a member of the Co-op you still have an opportunity to join that important work.

Another important activity this week was the first of our digital operations show and tells where we talked about platforms, we talked about service management and we talked about security and how those capabilities form a part of the digital services that we deliver and we operate.

And as is also traditional in our weekly update we say a big hello to new members of the Digital Team to a big shout out to Ian Thomas and Michael Davis who’ve joined our data team and a big hello to Debbie Roycroft who’s joined as a software engineer in our digital engineering practice.

And of those of you who are watching this because you’re interested in the work that we’re doing here at the Co-op as ever the opportunity to come and join us exists so please look at all of the opportunities that we have out there and get in contact.

Steve Foreshew-Cain
Digital Chief Operating Officer

Show & tells at Co-op

As we talk more and more about the products and services that we’re building at Co-op, lots of people have been asking us how they can find out more about them.

For each of the digital products and services that we’re working on we have regular show & tells.

What’s a show & tell?

It’s an opportunity to hear what the teams have been working on that week, what they’ve learned, and what’s coming next. It’s also where you’ll see working demos of what they’re building. We want as many people to come to them and to ask really difficult questions – the harder the better.

Picture of a recent show & tell
One of our recent show & tells

All colleagues and council members are welcome. They’re all held in our support centre at 1 Angel Square in Manchester, but we’re testing different ways to make them more accessible.

Here’s the list of what, when and where. We’ll update this post if they change and add any new ones.

Coop.co.uk
Wednesdays, 6th floor auditorium, Federation House. 10.15-10.50am

Food alphas 
Tuesdays, 3rd floor, Federation House. 11.00-12.00

Funeralcare
Every 2nd and 4th Tuesday, 12th floor, 1AS. 2.30-3.00pm

Membership
Every 2nd and 4th Thursday, 13th Floor, 1AS. 9.30 – 10.00am

 

If you have any questions, please comment on the blog or send us a Tweet

Gail Lyon

Introducing Co-op Paperfree

Hello, I’m Tom, and I’m the Chief Product Engineer at CoopDigital. That means I do a bit of writing code, a bit of design and a bit of pointing at whiteboards. I’ve been here since January, and it’s been an incredible first six months. There’s a brilliant, excited team here, and I’m proud to be part of it.

You might have seen Mike’s speech from our AGM, where he set out our ambition to be, amongst other things, trusted with your data. That’s a big topic and no small feat, but we’ve been working on an experiment to help us understand what it might take.

If you’re anything like me there’s a lot of paper in your life. It just keeps turning up: envelopes full of bills, bank statements, notifications about pensions, and so on.

Often they go straight in the recycling, but sometimes I keep things around because I *might* need to refer to them again in the future. So they get thrown into heaps and piles that move slowly from the kitchen to the stairs to the attic.

Many of the people we’ve spoken to in our research feel overwhelmed by their documents: information is never to hand when they need it, things get lost, and they take up loads of room.

We think we can help, with a simple, secure app to help you go paperless. Our working title is Co-op Paperfree.

paper-free-screens

You get your documents into Paperfree by scanning them with your phone’s camera. We make the contents of the scanned photos searchable using character recognition, so you can always find what you’re looking for without needing to organise too neatly ahead of time.

But Paperfree isn’t just for storage. We’re exploring ways of to make your life easier with automatic reminders for expiry dates, and ways of safely sharing with housemates, for example.

And of course, these important documents are increasingly digital, so we’ll be supporting those equally.

For most people this is some of the most sensitive data they hold, and we’re very aware of the security and privacy risks, both technical and social. We’re working alongside Sarah Gold and her team at IF, to ensure we put our users in control of their data. We’ll talk more about this in a later post.

scan-screen

So that’s a quick introduction to Co-op Paperfree. It’s the first prototype we’re developing in this area, and we’re excited to have a handful of our colleagues testing it right now. (Gulp!)

If you’re interested in working on this, or products like it, we’re hiring engineers, designers and user researchers.

If you are a colleague or a council member and want to find out more you can join us at our regular show and tell which is every other Tuesday 9.30 on the 10th Floor of 1 Angel Square. The next one is the 19th July, hope to see lots of people there.

Tom Taylor