Hi, I’m Rebecca, the Co-op’s Social Media Campaign Manager. My job is to reach people on social media channels using owned and paid media.
Sharing knowledge and best practice is one of the main focuses of our Social Media team. For the last three years we’ve been holding forums for colleagues who want to keep up with all things social, and it’s great to see that there’s still real interest in these events.
All content for the forums is produced in-house and we use them to share what’s going on in the world of social at the Co-op as well as updating on new channels, new advertising options and user trends. At previous events we’ve also had guest speakers from Facebook, Twitter and LinkedIn, and have hosted a blogger discussion panel with two mummy bloggers.
Last week we held a forum in our Manchester Support Centre, 1 Angel Square.
Gail, our Social Media Lead, was up first. She talked about the reintroduction of Google+, Twitter testing new multi-answer polls and Snapchat launching Story Explorer.
Next it was my area, campaigns. Sometimes we focus on individual campaigns, but this time we played a short film, created by Campaign Executive Ben, to showcase the range of activity since the last forum. Check it out below:
We like to revisit previous forum topics to show progress or share results. This time we looked at community management to show what the new team, headed up by Jordan our Senior Community Manager, has been up to since they joined. It was great to be able to share real results and promote the reasons why it’s good to use social media as an engagement tool, not just for broadcast.
Last but not least we had Fiona, our Content and Planning Manager, up to talk about using social media for thought leadership. We like to share valuable skills with the forum attendees so that they can apply these in their own social world. You’ll be pleased to hear that blogging was a key part of this section.
We always try to leave time at the end for a lively questions and answers session. We get asked some interesting questions which shows that people have really listened. This time we had a question around the use of ad blockers and how we think this might affect social media advertising results. We know that Facebook and Twitter users already have the option to hide individual adverts or hide all adverts from brands and that this negative response can be tracked (on Facebook only). We believe that the introduction of ad blocking technology will drive more of a focus on native advertising (in the newsfeed/ timeline) and as advertisers we have to make sure even more than before that our adverts are targeted well and contain relevant content.
So, that concludes a sneaky peak into the work we do on social at the Co-op. The forum is currently only held in our Manchester Support Centre – our goal for 2016 will be to get more of our colleagues involved. So watch this space!