Shifts is now available to all Food store colleagues

If you’re having trouble with the Shifts website, email

Today, all Co-op Food store colleagues have access to Shifts, a website that allows them to view:

  • their past and upcoming shifts
  • who’s scheduled to work each shift in their store
  • their shift preferences
  • their break entitlements
  • the payday calendar

Image shows screenshots of 3 screens from the Shifts website.

Managers can also view their stores productivity and see who’s using Shifts in their team.

We’re working on new features to add to the website too. We’ve found a need for colleagues to be able to:

  • check their holiday balance and book holidays
  • see new features as they’re added to Shifts
  • manage their availability

We’re also planning to add the following features for the management team:

  • check colleague shift availability
  • approve holidays
  • create financial forecasts

So far, so good

We tested the website with colleagues in 140 stores over the last year. Here are some of their thoughts.

Quick history of Shifts

In March 2017, Co-op Digital product lead Anna Goss posted that we’d identified a range of ways we could give time back to Food store colleagues. She described how we chose which 3 discoveries we’d take forward to alpha phase.

By August, we were taking Shifts prototypes (then called My Schedule) into stores and testing our assumptions with colleagues and iterating based on their feedback.

A month later, we’d rolled the website out a little more and were testing it with colleagues in 10 stores. Without us asking them to, they shared the log in page with colleagues from neighbouring stores and by November, 600 people across 140 stores were using the app.

We’d known there was a need for the product and this natural uptake was a good indication that it was meeting needs.

A success story

Shifts’ success is down to the collaborative design process. You can read Chris Ward, workstream lead’s post about Co-designing the Shifts website to find out more.

Co-op Digital team

If you’re a Co-op Food store colleague, you can log into Shifts now.

23 thoughts on “Shifts is now available to all Food store colleagues

  1. Vicki Charnock April 28, 2018 / 9:20 am

    Where do i find the app

    • Richard white February 2, 2019 / 8:13 pm

      I use shift website and I found it very useful for Downend brunch in Bristol BS16 5JU

  2. andrea raven May 3, 2018 / 12:25 am

    Aving trouble getting on to rhe screen with my shifts numberous codes which dont work thankyou so much

  3. Gillian Oliver May 8, 2018 / 10:10 am

    Do you need s smart phone for this facility. My phone is old and it costs me £1 a day for Internet access, so I don’t use it. I do have an iPad

    • gailalyon May 11, 2018 / 10:34 am

      Hi Gillian – it’s a website so you can use it on you ipad. Hope that helps.

  4. Jo May 11, 2018 / 1:03 pm

    I’m still waiting for a login code and all my details are correct on Tara.

  5. Jo May 11, 2018 / 1:05 pm

    I’m still waiting for login code. I’ve checked Tara and all my details are correct.

  6. Amanda May 14, 2018 / 10:10 pm

    Hi! I do not have a mobile phone….can I log in to a website to access this info? Thanks.

  7. Susan aldred May 19, 2018 / 2:32 pm

    Can’t get onto shifts won’t send a code to my phone

    • gailalyon May 21, 2018 / 12:49 pm

      Is your mobile phone number accurate on MyHR?

  8. Jackie Forbes May 22, 2018 / 11:25 am

    I’ve been trying for 3 weeks to get a log in code and ranget the helpline too
    Was given an email address to send my complaint and even the email won’t be accepted
    Very frustrated 😕

  9. Tracey Ashmead June 28, 2018 / 4:50 pm

    Been trying for weeks to get code for login my no is right on system no joy

  10. Emily Eyre November 3, 2018 / 9:49 am

    Just keeps saving that shifts are unable and won’t let me get on as I done down

    • amymcnichol2 January 22, 2019 / 4:26 pm

      If you’re having trouble with the Shifts website, email

  11. barry todd November 14, 2018 / 11:16 am

    have updated contact number and address on TARA still saying pending so not receiving code to my new mobile number so unable to log in to shifts ?

    • amymcnichol2 January 22, 2019 / 4:25 pm

      If you’re having trouble with the Shifts website, email

  12. Melissa Snell January 17, 2019 / 5:44 pm

    They won’t send me a code to get in to My co.op shifts and my details are right on Tara.

    • amymcnichol2 January 22, 2019 / 4:25 pm

      If you’re having trouble with the Shifts website, email

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