User research

Using guiding principles to communicate user research findings on quick commerce
April 9, 2024October 23, 2025
How our users influenced our new forms guidance
October 12, 2022March 2, 2026
Simulating in-store experiences with physical prototyping
June 29, 2022
Managing queues inside and outside Co-op stores during the pandemic
July 22, 2020July 22, 2020
Remote research: Funeralcare’s ‘start an arrangement online’ form
July 13, 2020July 13, 2020
We’re using ‘behaviour modes’ to keep users at the centre of decisions
June 8, 2020June 8, 2020
How the Web team used the ‘top tasks’ approach to prioritise
February 28, 2020
12 things we learnt about creating effective surveys
January 30, 2020February 10, 2020
How contextual research helped us redesign the replenishing process in our Food stores
July 1, 2019July 1, 2019
Field research: designing pre-paid plans with Funeralcare
March 14, 2019March 14, 2019