Steve Foreshew-Cain: paying £9 million to local causes and hosting our first digital operations show and tell

Steve: Hello and welcome to the weekly Digital update. Now the eagle-eyed amongst you will recognise that I’m not Mike Bracken but given that I have shaved my beard off for Easter this week you might also not recognise who I am. So, I’m Steve Foreshew-Cain and I’m the Chief Operating Officer for the Digital group.

As is the tradition in these updates we start with a big number and it’s important big number this week because this week marked the day that we gave away £9 million to our community local causes nominated by our members.

And there’s another big number associated with membership this week which is that we have welcomed 800,000 new members to the Co-op since we launched our renewed membership proposition. An impressive achievement by any standard.

The other important thing to call out for those of you who are interested in the community work that we do is an opportunity to get directly involved in that by joining as a Member Pioneer. The deadline for that, to sign up, for that is the 26th of this month so less than a week away, but if you’re a colleague or if you’re a member of the Co-op you still have an opportunity to join that important work.

Another important activity this week was the first of our digital operations show and tells where we talked about platforms, we talked about service management and we talked about security and how those capabilities form a part of the digital services that we deliver and we operate.

And as is also traditional in our weekly update we say a big hello to new members of the Digital Team to a big shout out to Ian Thomas and Michael Davis who’ve joined our data team and a big hello to Debbie Roycroft who’s joined as a software engineer in our digital engineering practice.

And of those of you who are watching this because you’re interested in the work that we’re doing here at the Co-op as ever the opportunity to come and join us exists so please look at all of the opportunities that we have out there and get in contact.

Steve Foreshew-Cain
Digital Chief Operating Officer

Mike Bracken: our progress with platforms and a reminder to choose a local cause


Mike: Hello. Week 12 update from Co-op Digital.

Quick update this week. We’ve passed 700,000 new members and another big date coming from Membership. 8th of April is the date that we have got to get all our members to select their cause. If you haven’t done so already the 1% that’s the amount that goes to you from your transactions is allocated to your selected cause. We’ve got thousands of causes up and down the country, please do pick your community cause and allocate your funds to them by the 8th of April.

Big win this week for our platforms. One of the first things we’ve done is a location service. We started off in our Food business getting that working for all our stores, that’s now live in Funeralcare and we’re mainstreaming all our services, our platform services, location the first one really well done to that team.

And a big bit of PR of this week. In the week of Brexit, Claire Braithwaite who’s leading our ventures play was on the first plane to leave Manchester to San Francisco. A new direct link it from Manchester here, and she was on part of that trade mission to develop the digital business connections between the 2 cities. It was great to see her go it’ll be great to see her come back and we wish her well.

I’m off next week and this will be brought to you by Rufus who’ll give you an update on Membership.

Have a good Easter.

Mike Bracken
Chief Digital Officer

If you’re a Co-op member and haven’t chosen your local cause yet, sign in online to choose where your 1% goes by 8 April.

Immediate changes in Membership reporting lines

As we develop our membership services proposition across the Group, and now we’ve welcomed Roberto Hortal into the Group as Director of Membership Products and Services, Nathan Warner will step into the role of Interim Head of Membership Proposition, reporting to Roberto.

Working closely with the members leaders groups, Nathan and Roberto will be responsible for developing our member proposition and will immediately focus on our operations and financial plan for 2017, concentrating on membership service delivery and implementation.

Rufus has a huge responsibility in the next few months: to represent our Membership proposition externally to our Council and FRTS. Along with owning and delivering our Community strategy including Co-op Campaigns, Partnerships and Ethical Trading positions and internal and external communications.

Roberto, Nathan and Rufus continue to work as part of the central Digital team.

Mike Bracken
Chief Digital Officer

Mike Bracken: 700k new members, helping Food colleagues and an upcoming Funeralcare event


Mike: Hello. Welcome to week 11 update from Co-op Digital. Start off with a big number. Six months ago we launched the new membership scheme for the Co-op. This week we passed 700,000 new members. Great effort from the Membership team and everyone across the Co-op Group to roll out the service. It’s great seeing members come back to the Co-op.

I want to talk about 4 things we’ve done this week.

First is in Funeralcare where in our Edinburgh hub we’ve rolled out the new digital service that’s transforming that business following on from our Bolton work. There’s an event here in Manchester next week, you’re more than welcome to come to that to talk about how we’re digitising the Funeralcare business. [more information below]

Our wills service has been handed back right into that wills business which is now taking more and more of our transactions digitally.

And our coop.co.uk site and our corporate sites have had a refresh from Peter Brumby and the team. They look great.

Final thing is Store Dashboard. We’re starting to get real traction with our Food business and you’ll see on our blog the reception that our store managers give when we give them these great digital tools and services. You’re going to see more of that.

A couple of quick shout outs this week. Rebekah Cooper who’s joined our team is now reverse mentoring Steve Murrells, our CEO. It’s great to see our leadership team welcome digital in and taking the advice from a younger generation.

And also we’re helping Liverpool Geek Girls and sponsoring them as they come through and take part in this community here in Manchester.

And it would be remiss of me not to finish with the usual “were hiring.” We’ve got some great opportunities so do check out our blog and see if you can come and join the team.

Thanks a lot.

Mike Bracken
Chief Digital Officer

Come to a talk about the digital transformation of our Funeralcare business on 28 March. You can get your free ticket at Eventbrite.

Roberto Hortal: developing products and services around Membership

 

 

headshot of Roberto Hortal

Today we welcome Roberto Hortal to the Co-op. He’s our new Director of Membership Products and Services in the Co-op Digital team.

Roberto’s role is to lead our Membership operations and develop products and services around the membership platform. He’ll be building on the great work led by Nathan Warner, Alyson Chadwick and their team. Roberto joins us from EDF Energy where he’s recently been building products and services for the connected consumer as well as leading the EDF digital strategy.

Roberto will report to me and will work closely alongside Rufus Olins our Chief Membership officer who is responsible for the Membership proposition and Member Relations with our Member Council, the Senate and other co-operative societies. Over time Roberto will take on some product responsibilities as part of his role.

Tom Loosemore is now our Director of Digital Strategy, working with Rod Bulmer and the team looking at how we renew the Co-op. Tom will also lead our work on Digital Product Research. Thank you to Tom for the excellent work that you’ve done setting up and developing those teams, product teams working with our businesses at the Co-op to develop products and services like online wills and an at-need service for Funeralcare.

You’ll be hearing from Roberto on the blog soon, so watch out for that. In the meantime, sign up to follow the blog.

Welcome Roberto.

Mike Bracken
Chief Digital Officer

Mike Bracken: 600k new members, engagement scores and the All Team


Mike: Hello, welcome to week 7 update of Co-op Digital, lots to get through this week.

Let’s start with a big number: after just 5 months since September 21st last year
we have now passed 600,000 new members who’ve join the Co-op. That is a tremendous achievement well done to our Food colleagues particularly, and particularly our Membership team who are really driving that.

One of the big things happened this week was our engagement scores came in and we looked right across the digital industry outside of the Co-op about how other digital units are working and on 15 measures we are more than 10% up on every single measure across an industry range. For a team that didn’t exist 15 months ago that’s a tremendous achievement.

The team met yesterday and we had great speakers. Particularly good to see our new CEO, Steve Murrells, come to give his full support to the digital agenda, spoke to the team, stayed for 2 hours, watched all the show and tells. Absolutely brilliant stuff. Some of those show and tells: Andrew and his team presented around food waste; we had Anna Dick talking about membership; Ian Drysdale talking about how we enter new markets with new products and services and showing some of those.

I’ll leave that there as a tease because shortly you’ll be able to see all this work on the Renewal part of our blog. So keep looking at the blog and we’ll start talking more about the Renewal work that we’re doing with Rod Bulmer and the team.

A final word for today, we welcome the Digital Working Group of the council to talk about how they can help us and we can help them with the Co-op business through rest of the year. So a huge week, see you next week.

Mike Bracken
Chief Digital Officer

Mike Bracken: Digital Skills Festival, data principles and welcoming our new CEO

Mike: Hello. It’s the sixth full week of the year. Sorry to miss a week last week due to holidays.

Some big news this week. First thing to say is Co-op has a new CEO. Richard Pennycook, who is the person who has sponsored much of the digital work and the creation of the team, has stepped down. Steve Murrells who is the guy that’s been running and really driving our business, our food business, has stepped up as the new CEO. It’s been a really smooth transition this week and it’s been great to work with Steve and we’ll help him develop the digital vision for the Co-op. Richard won’t be saying goodbye because he’ll still be helping our Group Board and he’ll still be around with other parts of our businesses. So that’s the first thing to say. It’s big news. What does it mean to us? Not much right now. We just keep going and delivering.

So, 5 things to talk about this week. The first is data principles. We published our data principles. If you’re watching this, go to our blog, have a look at them, comment on them and help us improve them. Those principles are about how we deal with member data and how we deal with data in the wider digital economy will be the thing that sets us apart as a co-op in the future.

Some numbers. Our Membership numbers keep growing. The campaign to get new members is only just starting so hopefully we’re well on track for a million new members this year. That’s brilliant.

And closer to home this week we had the Manchester Digital Skills Festival. It was great to see the entire team present and loads of people coming from the region who want to work with and for the Co-op and help us on our digital journey. So a brilliant week, quite a big one but we passed some big milestones.

But I should finish by saying welcome to some new starters. Great to see Adam Warburton to come in and help us on our Membership and we’ve got 2 new outstanding product managers in Anna Goss and Faith Mowbray so we’ll keep announcing new people and we’ll keep bringing great talent to the organisation. Until next week, see you then.

Mike Bracken
Chief Digital Officer